Multimodal Import Coordinator - Freight Forwarder in the U.S

CONFIDENTIAL; Bogotá; Híbrido; COP 24.000.000 - 42.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Premium healthcare plan

Gym membership

Hybrid work model

Descripción de la vacante

CONFIDENTIAL in Bogotá is seeking an experienced operations support professional to coordinate international shipments. You will manage import files, review documentation for accuracy, and upload into CargoWise and eDocs. The role requires timely customs submissions, daily shipment tracking, and proactive communication with customers and agents.

A strong attention to detail and English communication are essential. Hybrid work model and a premium healthcare plan are offered.

Formación

• Experience in a support or coordination role within international freight forwarding is highly beneficial.
• Located in Bogotá
• Experience with CargoWise is a significant plus.
• Strong communication skills (written and verbal English).
• Excellent organization, time management, and critical thinking skills.
• High attention to detail and a proactive, service-oriented mindset.

Responsabilidades

• Assist in managing import files for FCL, LCL, and AIR shipments from pre-alert to final billing.
• Review pre-alert documentation for accuracy and completeness, then upload and classify all relevant documents in CargoWise and eDocs.
• Prepare customs clearance documentation and ensure timely submission to customs brokers.
• Track shipments daily and proactively update CargoWise and stakeholders on delays or changes.
• Coordinate deliveries with truckers and consignees, securing timely appointments to prevent detention and storage charges.
• Send booking confirmations and delivery orders with all necessary supporting documentation.
• Accrue charges, ensure quotes are added to shipments, and assist with final billing for accuracy.

Conocimientos

Communication skills

Organization & time mgmt

Critical thinking

Attention to detail

Backup & support

Freight forwarding experience

Herramientas

CargoWise

eDocs

Descripción del empleo

What You’ll Do

Operational Support Across All Shipment Modes:

• Assist in managing import files for FCL, LCL, and AIR shipments from pre-alert to final billing.
• Review pre-alert documentation for accuracy and completeness, then upload and classify all relevant documents in CargoWise and eDocs.
• Prepare customs clearance documentation and ensure timely submission to customs brokers.
• Track shipments daily and proactively update CargoWise and stakeholders on delays or changes.
• Coordinate deliveries with truckers and consignees, securing timely appointments to prevent detention and storage charges.
• Send booking confirmations and delivery orders with all necessary supporting documentation.
• Accrue charges, ensure quotes are added to shipments, and assist with final billing for accuracy.

Communication & Teamwork:

• Respond to internal and external emails promptly (within 4 hours for external, same day for internal).
• Proactively provide complete shipment updates to customers, agents, and internal departments.
• Escalate issues to Import Supervisors and collaborate with team members to find effective solutions.

Compliance & Data Integrity:

• Ensure all files are auditable and compliant with US CBP regulations.
• Monitor ISF submissions and customs documentation for completeness.
• Maintain detailed notes and accurate data in CargoWise for global visibility.

What We Offer – 100% Company-Paid Benefits

• Premium healthcare plan
• Gym membership
• Hybrid Work Model

What We’re Looking For

• Experience in a support or coordination role within international freight forwarding is highly beneficial.
• Located in Bogotá
• Experience with CargoWise is a significant plus.
• Strong communication skills (written and verbal English).
• Excellent organization, time management, and critical thinking skills.
• High attention to detail and a proactive, service-oriented mindset.
• Willingness to act as a reliable backup and support for all team members.
• Values: Integrity, accountability, curiosity, and respect.