Logistics Back Office Analyst

Michael Page Colombia; Bogotá; Hybrid; COP 30,000,000 - 42,000,000; Full time

Benefits offered by this job

Hybrid work model

Connectivity allowance COP 250000

Meal allowance COP 175091

Temporary contract 6 months

Job summary

Michael Page Colombia is seeking an Agent Administration Support for a global logistics leader in Bogotá. The role involves contacting agents by phone, handling calls and emails in English, and maintaining accurate agent records and documentation.

The position offers a hybrid work model, a temporary six-month contract, and exposure to international healthcare logistics operations with collaboration across global teams.

Qualifications

• Advanced English proficiency, both written and spoken.
• Experience handling phone calls, emails, and professional conversations.
• Experience updating systems, managing records, and handling documentation.
• Strong communication, organization, and attention to detail.

Responsibilities

• Contact agents by phone to request, confirm, and update information.
• Handle incoming and outgoing calls and emails in English.
• Collect and follow up on outstanding paperwork and documentation.
• Upload documents and enter or update information in internal systems.
• Review incoming emails and update agent records accordingly.
• Maintain accurate and organized records of agent information.
• Follow up proactively on missing information and pending requests.
• Escalate unresolved issues to the appropriate team members when necessary.

Skills

Advanced English

Phone calls

Email correspondence

Data update in systems

Documentation handling

Tools

Internal systems

Job description

• Advanced English is essential for daily calls and email communication.
• Support agents by collecting information and updating internal systems.

Acerca de nuestro cliente

Our client is a a global logistics company specializing in time -and temperature-sensitive shipments. They support the pharmaceutical and healthcare industries by coordinating the transportation of critical medical products. Their operations rely on specialized logistics solutions, reliable partners, and high standards of quality and compliance.

Descripción

• Contact agents by phone to request, confirm, and update information.
• Handle incoming and outgoing calls and emails in English.
• Collect and follow up on outstanding paperwork and documentation.
• Upload documents and enter or update information in internal systems.
• Review incoming emails and update agent records accordingly.
• Maintain accurate and organized records of agent information.
• Follow up proactively on missing information and pending requests.
• Escalate unresolved issues to the appropriate team members when necessary.

Perfil buscado (h/m)

A successful Agent Administration Support should have:

• 1+ year of experience in administrative support, customer service, back office, data entry, or operations.
• Advanced English proficiency, both written and spoken.
• Experience handling phone calls, emails, and professional conversations.
• Experience updating systems, managing records, and handling documentation.
• Strong communication, organization, and attention to detail.

Qué Ofrecemos

• Hybrid work model (3x2), combining remote work and office attendance after the 2nd month and approval of remote work (includes connectivity allowance of $250,000 COP)
• Temporary employment contract, with an estimated duration of six months, with posibility to apply to internal positions.
• Meal allowance of $175,091 COP
• Competitive salary
• The opportunity to gain experience in an international healthcare logistics environment.
• Exposure to global operations and collaboration with international teams.