Learning Management System Administrator

Mindlance; Colombia; Presencial; COP 60.000.000 - 100.000.000; Jornada completa

Descripción de la vacante

Mindlance is seeking a System Design Specialist to support LMS configuration, optimization, integration, and implementation across a global environment. You will work with cross-functional teams and vendors to maintain a scalable learning technology ecosystem.

You will manage LMS configurations, workflows, and data integrations; leverage ETL, Power Automate, and APIs; and provide incident resolution via ServiceNow. Strong communication and problem-solving are essential.

Formación

• Hands-on LMS administration and technical support.
• Strong API and enterprise system integration knowledge.
• Experience with ETL, data transformation, and data validation.
• Proficient in Power Automate and workflow automation.
• Experience with ServiceNow for incident management.

Responsabilidades

• Configure, test, and optimize LMS features and integrations.
• Support configurations, workflows, integrations, and enhancements.
• Utilize ETL and automation to streamline data accuracy.
• Develop and troubleshoot APIs and data integrations.
• Collaborate with stakeholders and vendors for reliable systems.
• Analyze usage and performance to identify improvements.
• Assist with system implementations, upgrades, and rollouts.
• Provide technical support via ServiceNow and resolve incidents.
• Create and maintain technical docs and process guides.
• Contribute to ongoing learning tech ecosystem design.

Conocimientos

LMS Administration

APIs

ETL

Power Automate

ServiceNow

System Integrations

Data Analysis

Testing/UAT

Documentation

Stakeholder Management

Cross-functional Collaboration

Troubleshooting

Herramientas

ServiceNow

Power Automate

REST APIs

Descripción del empleo

We are seeking a highly skilled System Design Specialist to support the configuration, optimization, integration, and implementation of digital learning initiatives within a global Learning Management System (LMS) environment. The ideal candidate will have a strong technical background in LMS administration, APIs, data integrations, ETL, workflow automation, and application support. This role will collaborate with cross-functional business teams and external vendors to maintain a reliable, scalable, and efficient learning technology ecosystem.

Key Responsibilities:

• Configure, test, and optimize new LMS features and connected learning technologies.
• Manage and support LMS configurations, workflows, integrations, and system enhancements.
• Leverage ETL processes, Microsoft Power Automate, and other automation tools to streamline workflows and improve data accuracy.
• Develop, maintain, and troubleshoot APIs and data integrations between the LMS and enterprise applications.
• Partner with internal stakeholders, technical teams, and external vendors to ensure system reliability and seamless user experiences.
• Analyze system data, usage trends, and performance metrics to identify opportunities for optimization and improvement.
• Support system implementations, upgrades, global rollouts, and digital learning projects.
• Perform system testing, validation, troubleshooting, and issue resolution.
• Provide technical support and resolve incidents and service requests through ServiceNow.
• Troubleshoot integration, configuration, workflow, and data-related issues and drive timely resolution.
• Create and maintain technical documentation, configuration guides, process documentation, and system standards.
• Contribute to the ongoing design, enhancement, and evolution of the organization's global learning technology ecosystem.
• Collaborate with business and technical teams to ensure solutions align with business requirements, project timelines, and operational standards.

Required Skills & Qualifications:

• Hands-on experience with Learning Management Systems (LMS) administration, configuration, or technical support.
• Strong understanding of APIs and enterprise system integrations.
• Experience with ETL processes, data transformation, data validation, and data integration.
• Hands-on experience with Microsoft Power Automate and workflow automation.
• Experience troubleshooting enterprise applications and resolving production issues.
• Hands-on experience with ServiceNow for incident and service-request management.
• Experience with system testing, UAT, integration testing, and system implementations.
• Strong analytical and problem-solving skills.
• Ability to analyze system data and identify process or system improvements.
• Experience creating technical documentation and process guides.
• Strong communication and stakeholder-management skills.
• Ability to work effectively with cross-functional teams and external technology vendors.

Preferred Qualifications:

• Experience supporting enterprise or global LMS platforms.
• Experience with LMS platforms such as Cornerstone, Workday Learning, SAP SuccessFactors Learning, Oracle Learning, Docebo, Moodle, or similar systems.
• Experience working with REST APIs, JSON, web services, or middleware/integration platforms.
• Experience supporting large-scale system rollouts or digital transformation initiatives.
• Experience working in a global, multi-region environment.

Core Technical Skills:

LMS Administration | LMS Configuration | APIs | System Integrations | ETL | Microsoft Power Automate | Data Analysis | ServiceNow | Application Support | System Testing | UAT | Workflow Automation | Technical Documentation