System Administrator

GFT Technologies LATAM; Bogotá ciudad; Presencial; COP 40.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

GFT Technologies LATAM seeks a System Administrator to ensure smooth operation of IT services, identity management, and application access. You will manage tickets, configure SSO, and onboard apps across Okta, Azure AD, and Google Workspace.

The role requires experience with identity providers, SSO protocols, and change management, with strong troubleshooting and communication skills to support end users and teams.

Formación

• 3+ years of experience in System Administration or IT Support.
• Experience with identity providers and SSO technologies.
• Knowledge of SAML, OIDC, and SCIM protocols.
• Experience with ticketing platforms such as Jira Service Management, Zendesk, or ServiceNow.
• Strong troubleshooting and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to work independently and manage competing priorities.
• Experience with change management processes and operational procedures.
• Experience managing user access and authentication across business applications.
• Experience as a SysOps / System Administrator.

Responsabilidades

• Monitor and triage incoming IT support tickets based on priority, impact, and urgency.
• Categorize, assign, and escalate tickets to the appropriate teams or specialists.
• Track SLAs and ensure timely resolution of requests.
• Communicate with end users regarding ticket status and resolution activities.
• Maintain and improve support documentation, procedures, and runbooks.
• Configure and maintain SSO integrations using SAML and OIDC.
• Onboard new applications into identity platforms (Okta, Azure AD, Google Workspace).
• Manage user provisioning, deprovisioning, and group-based access controls.
• Troubleshoot authentication, authorization, and access-related issues across apps.
• Document inventories and identity configurations.
• Submit and execute infrastructure changes per change management.
• Prepare change requests with risk assessments and rollout plans.
• Coordinate approvals and implementation with stakeholders.
• Execute approved changes during maintenance windows and verify outcomes.
• Document outcomes and ensure governance compliance.

Conocimientos

System Administration

IT Support

Troubleshooting

Communication

Herramientas

Jira Service Management

Zendesk

ServiceNow

Okta

Azure AD

Google Workspace

Descripción del empleo

What We Are Looking For

We are seeking a System Administrator responsible for ensuring the smooth operation of IT services, identity management, and application access across the organization. This role requires expertise in ticket management, Single Sign-On (SSO) administration, change management processes, and user support, while maintaining high service quality and operational efficiency.

Responsibilities

• Monitor and triage incoming IT support tickets based on priority, impact, and urgency
• Categorize, assign, and escalation tickets to the appropriate teams or specialists
• Track service level agreements (SLAs) and ensure timely resolution of requests
• Communicate effectively with end users regarding ticket status and resolution activities
• Maintain and improve support documentation, operational procedures, and runbooks
• Configure and maintain Single Sign-On (SSO) integrations using protocols such as SAML and OIDC
• Onboard new applications into identity platforms including Okta, Azure AD, and Google Workspace
• Manage user provisioning, deprovisioning, and group-based access controls
• Troubleshoot authentication, authorization, and access-related issues across integrated applications
• Maintain accurate documentation of application inventories and identity configurations
• Submit, document, and execute infrastructure and system changes according to established change management procedures
• Prepare change requests, including risk assessments, rollback plans, and implementation plans
• Coordinate approvals and implementation activities with stakeholders
• Execute approved changes during maintenance windows and validate successful implementation
• Document outcomes and ensure compliance with change management standards

Requirements and Qualifications

• 3+ years of experience in System Administration or IT Support
• Experience with identity providers and SSO technologies
• Knowledge of SAML, OIDC, and SCIM protocols
• Experience with ticketing platforms such as Jira Service Management, Zendesk, or ServiceNow
• Strong troubleshooting and problem‑solving skills
• Strong verbal and written communication skills
• Ability to work independently and manage competing priorities
• Experience with change management processes and operational procedures
• Experience managing user access and authentication across business applications
• Experience as a SysOps / System Administrator

Nice to Have

• Experience administering Okta, Azure Active Directory, or Google Workspace
• Scripting knowledge using Python, PowerShell, or Bash
• Experience with automation of administrative tasks
• Experience working in regulated or compliance‑driven environments
• Knowledge of IT governance, security, and identity management best practices

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