Lead Salesforce Developer (Remote) — AI & Service Cloud

AgileEngine; Cartagena de Indias; Presencial; COP 100.440.000 - 156.240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth without limits

Competitive compensation

Flexibility

Meaningful, modern projects

Collaborative culture

Well-being & support

Descripción de la vacante

AgileEngine is seeking a Senior/Lead Salesforce Developer to own complex, high-scale post-sales platforms and AI-enabled workflows. Working in US Central Time, you will build modern solutions with Apex/LWC, enhance enterprise Service Cloud features, and balance innovation with stability while supporting Aura/Visualforce components.

The role requires 4+ years in Salesforce development, strong Apex/LWC/Flows skills, and experience with Service Cloud and integrations.

Formación

• 4+ years of experience in Salesforce development roles.
• Strong development skills in Apex, LWC, and Flows.
• Expertise in Service Cloud, Salesforce integrations, and Omnichannel.
• Hands-on production Salesforce support and troubleshooting.
• Experience in operational/incident ownership and monitoring.
• Upper-intermediate English level.

Responsabilidades

• Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related systems.
• Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, and Salesforce-to-data-platform integrations.
• Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track incidents, investigate routing and automation failures, and document findings in Confluence.

Conocimientos

Salesforce Apex

Salesforce LWC

Salesforce Flows

Service Cloud

Integrations

Omnichannel

Incident management

English (Upper-intermediate)

Herramientas

Snowflake integration

Descripción del empleo

AgileEngine is seeking a Senior/Lead Salesforce Developer to own complex, high-scale post-sales platforms and AI-enabled workflows. Working in US Central Time, you will build modern solutions with Apex/LWC, enhance enterprise Service Cloud features, and balance innovation with stability while supporting Aura/Visualforce components.

The role requires 4+ years in Salesforce development, strong Apex/LWC/Flows skills, and experience with Service Cloud and integrations.