Java Support Engineer - Hybrid Bogotá

Sutherland; Bogotá ciudad; Híbrido; COP 42.000.000 - 65.000.000; Jornada completa

Descripción de la vacante

Sutherland is hiring a technical support engineer in Bogotá for Actimise platform support. The role involves diagnosing issues, installing and configuring solutions, and reproducing environments to resolve customer problems.

You will communicate effectively in English, work with various channels (phone, email, chat), and document all interactions in the CRM system, adhering to SLA guidelines.

Formación

• Excellent verbal and written communication skills in English.

Responsabilidades

• Review and investigate issues raised by client and provide accurate guidance based on current documentation.
• Be able to install, configure and customize solutions by following implementation guides and manuals.
• Reproduce client environment data, configuration and setup in order to investigate possible issues.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process.
• Collaborates and adds value through participation in peer case reviews, providing comments and suggestions.
• Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution
• Assist with Customers request assistance via many channels including, phone, email, and various web contact methods (chat, e-Services).
• Documenting all customer interactions in CRM tool in accordance with SLA.

Conocimientos

English proficiency

Java

SQL

Windows Forms

Linux

XML

HTML

PERL

Technical support

Educación

Bachelor's degree in computer science

Descripción del empleo

Sutherland is hiring a technical support engineer in Bogotá for Actimise platform support. The role involves diagnosing issues, installing and configuring solutions, and reproducing environments to resolve customer problems.

You will communicate effectively in English, work with various channels (phone, email, chat), and document all interactions in the CRM system, adhering to SLA guidelines.