Senior Java Platform Support Engineer

Sonatype; Bogotá; On-site; COP 100,440,000 - 167,400,000; Full time

Benefits offered by this job

Parental leave

Diversity & inclusion groups

Flexible working practices

Job summary

Sonatype, a leader in software supply chain management, is seeking a Senior Technical Support professional in Bogotá to troubleshoot complex enterprise solutions and reproduce defects for product engineering. You will work with Java-based web applications, REST APIs, and cloud environments (AWS/Azure/GCP) while leveraging Docker/Kubernetes in deployment scenarios.

You will collaborate with engineering and product management to prioritize enhancements, document solutions in our Knowledge Base,

Qualifications

• 4+ years experience supporting complex enterprise software solutions.
• Strong ability to read and understand Java code.
• Experience using Rest APIs.
• Experience with testing and/or development of production quality Java based web applications.
• Solid experience with Linux command line tools.
• Experience with SQL databases (PostgreSQL is a plus).
• Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL).
• Experience with scripting languages (Python, Bash, Typescript, etc.).
• Experience with a major cloud platform like AWS, Azure or GCP.
• Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.).
• Experience with container technology like Docker, Kubernetes or similar.
• Exceptional communication skills --> Written and verbal
• Solid English proficiency
• Very good problem solver! --> Solid experience interacting with internal/external clients on technical challenges.

Responsibilities

• Debug and troubleshoot incidents with Sonatype products and solutions.
• Reproduce defects and file actionable issues for product engineering.
• Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more).
• Represent Technical Support and customer interests in Engineering and Product Management discussions.
• Assist product management in developing and prioritizing enhancement lists.
• Summarize, communicate, and elevate customer experiences to management.
• Contribute to and maintain our Knowledge Base.
• Contribute to our diagnostic tools and utilities, and create new ones.
• Respond to customer inquiries via support cases, email, chat, and phone.

Skills

Java

Rest APIs

Linux

SQL

Python

AWS

Docker

Kubernetes

Communication

English

Tools

PostgreSQL

Maven

Job description

Sonatype, a leader in software supply chain management, is seeking a Senior Technical Support professional in Bogotá to troubleshoot complex enterprise solutions and reproduce defects for product engineering. You will work with Java-based web applications, REST APIs, and cloud environments (AWS/Azure/GCP) while leveraging Docker/Kubernetes in deployment scenarios.

You will collaborate with engineering and product management to prioritize enhancements, document solutions in our Knowledge Base,