Bilingual IT Support Tech – Tier 2/3, Windows & Network

EXECUTEL; Bogotá ciudad; Presencial; COP 40.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

EXECUTEL is seeking a highly skilled IT professional to provide Tier 2 and 3 support for escalated Windows and network issues in BogotA. You will collaborate with helpdesk and engineering teams, troubleshoot complex problems, and contribute to IT infrastructure and systems architecture for a U.S.-based company.

The role requires advanced English (C1), strong customer service, and proven troubleshooting ability. Certifications like CompTIA A+ and networking credentials are valued.

Formación

• Experience in Tier 2/3 IT support roles.
• Strong English (C1) written and spoken.
• Excellent communication, time management, and customer service.

Responsabilidades

• Troubleshoot Tier 2/3 tickets for Windows OS, servers, and network.
• Maintain and support servers, storage, and networking equipment across client sites.
• Perform advanced diagnostics and root-cause analysis for long-term resolutions.
• Conduct scheduled network performance testing and analysis.
• Document ticket activity and manage the support queue.

Conocimientos

Tier 2/3 IT support

Advanced English (C1)

Communication skills

Troubleshooting

CompTIA A+ certification

Educación

CompTIA A+

CCNA/CCNP or Microsoft certs

Herramientas

VMware

Citrix

Azure/AWS cloud

Descripción del empleo

EXECUTEL is seeking a highly skilled IT professional to provide Tier 2 and 3 support for escalated Windows and network issues in BogotA. You will collaborate with helpdesk and engineering teams, troubleshoot complex problems, and contribute to IT infrastructure and systems architecture for a U.S.-based company.

The role requires advanced English (C1), strong customer service, and proven troubleshooting ability. Certifications like CompTIA A+ and networking credentials are valued.