IT Helpdesk Technician B2

OneTouch Direct, LLC; Bogotá ciudad; Presencial; COP 31.806.000 - 34.038.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training days

Descripción de la vacante

OneTouch Direct, LLC in Bogotá, Colombia, is seeking an IT Helpdesk Support Analyst to provide 1st-line technical support in a fast-paced, multilingual environment. The role focuses on resolving basic hardware and software issues and delivering clear, English-language assistance to end users.

Ideal candidates have at least 6 months in IT support, a technical degree or current IT studies, and strong Microsoft Office skills.

Formación

• English level B2 required.
• Technical degree or current IT student in relevant fields.
• Minimum of 6 months in IT support, desktop support, or helpdesk.
• Proficient with Microsoft Office tools.

Responsabilidades

• Provide tier-1 IT technical support.
• Troubleshoot and resolve basic hardware and software incidents.
• Log details and follow up on cases in the ticketing system.
• Deliver high-quality customer service and technical assistance in English.

Conocimientos

IT support

Customer service

English fluency

Microsoft Office

Communication skills

Educación

Technical degree

Technologist degree

IT/CS student

Herramientas

Ticketing system

Windows OS

Microsoft Office

Descripción del empleo

We are looking for IT talent with a B2 English level! A leading company in the BPO sector is seeking an IT Helpdesk Support Analyst oriented toward providing technical support and solutions to users in a dynamic and multicultural environment.

Job Conditions

• Location / Modality: 100% On-site – Bogotá (Conecta 80).
• Contract Type: Permanent / Indefinite term contract.
• Salary: $2,850,000 COP base salary + up to $200,000 COP in performance-based commissions.
• Training: 2 fully paid days.

Schedule / Shifts:

• Full-time availability from Monday to Sunday.
• Morning window shifts (finishing at 5:30 PM max).
• 2 days off per week (rotating/not fixed).

Main Functions

• Provide tier-1 IT technical support.
• Troubleshoot and resolve basic hardware and software incidents.
• Manage ticketing queues, log details, and ensure proper follow-up on cases.
• Deliver high-quality customer service and technical assistance completely in English.

Important Note: Only candidates who strictly meet the required English level and schedule availability will be considered for the selection process.

Detalles que te servirán al publicarla:

• Cambié “Technician” por “Support Analyst” en el título porque es el término exacto que Sergio aprobó en el archivo Creación Cargo IT Helpdesk Analyst lvl1.xlsx y suele atraer mejores perfiles en las plataformas de empleo.
• Dejé súper claro el “100% On-site” porque, como ya sabemos, para esta vacante no aplica el modelo híbrido y es mejor filtrar desde el primer párrafo.

Key Requirements (Please read carefully before applying)

• English Level: B2 (Upper-Intermediate / Conversational fluency is mandatory).
• Education: Technical degree, Technologist degree, or current university student in IT, Systems, or Computer Science fields.
• Experience: Minimum of 6 months of proven experience in IT technical support, Desktop Support, or Helpdesk roles.
• Technical Skills: Proficient with Microsoft tools (Excel, Word, and Outlook).
• Soft Skills: Strong communication skills, sharp attention to detail, and the ability to work effectively under pressure.