1950 - It Support Specialist – Tier 1 (Junior / Entry Level)

Softgic; Bogotá; Hybrid; COP 16,740,000 - 25,668,000; Full time

Job summary

Softgic in Bogotá is seeking a Junior IT Support Specialist to join our tech-driven team in an entry-level capacity. The role focuses on helping end users, troubleshooting issues, and learning IT operations within a hybrid setup.

You will support Windows 11, Microsoft 365, and device configurations, collaborate with peers, and escalate complex problems as needed. English B2+ is required, and recent graduates or students are welcome to apply.

Qualifications

• Recent graduate or student in final semesters of IT-related fields.
• No prior professional experience required.
• Basic knowledge of Windows, Microsoft 365, and troubleshooting.

Responsibilities

• Provide first-level technical support to end users.
• Troubleshoot basic hardware, software, and connectivity issues.
• Assist with Windows 11 and Microsoft 365 applications.
• Support password resets, user accounts, and access requests.
• Help configure computers, printers, and mobile devices.
• Document incidents and requests in the ticketing system.
• Escalate complex issues to specialized IT teams.

Skills

Windows

Microsoft 365

Troubleshooting

English B2

Communication

Customer service

Education

Recent graduate or student in IT-related field

Tools

Active Directory

Networking

Job description

Work Model: Hybrid (Tuesday to Thursday on-site, Monday and Friday remote)

English Level: B2 or higher

We are looking for a motivated Junior IT Support Specialist to join our team in Bogotá. This opportunity is ideal for recent graduates or entry-level professionals who are passionate about technology, troubleshooting, and helping others.

Recent graduate or student in the final semesters of Systems Engineering, IT, Computer Science, or related fields.

No previous professional experience required.

Basic knowledge of Windows, Microsoft 365, and computer troubleshooting.

Familiarity with networking and Active Directory is a plus.

English B2 or higher (required).

Strong communication, problem-solving, and customer service skills.

Willingness to learn and work in a team.

Availability to work in a hybrid model in Bogotá.

Key Responsibilities

Provide first-level technical support to end users.

Troubleshoot basic hardware, software, and connectivity issues.

Assist with Windows 11 and Microsoft 365 applications.

Support password resets, user accounts, and access requests.

Help configure computers, printers, and mobile devices.

Document incidents and requests in the ticketing system.

Escalate complex issues to specialized IT teams.