IT Assistant

IntouchCX; Bogotá; Presencial; COP 20.088.000 - 31.248.000; Jornada completa

Descripción de la vacante

IntouchCX in Bogotá, Colombia is seeking an IT Assistant to provide hands-on hardware setup, testing, and support for onsite and remote agents. The role emphasizes problem solving, basic English, and reliable collaboration within a fast-paced IT environment.

The candidate should have a high school diploma, be able to learn new software, and be comfortable multitasking while lifting up to 50 lbs. Availability for evenings and weekends is expected.

Formación

• Basic understanding of English is required.
• Ability to adapt to multiple software programs.
• Strong analytical and problem-solving skills.
• Ability to multitask and self-manage in a fast-paced environment.
• Willingness to work evenings and weekends.
• Must be able to lift up to 50 lbs.

Responsabilidades

• Install and test workstations (break/fix) and diagnose hardware issues.
• Ensure workstations and peripherals are functional and communicate on the network.
• Troubleshoot program issues for line-of-business apps.
• Track and organize physical hardware.
• Maintain a clean and organized IT department.
• Provide general IT department support and organization as needed.

Conocimientos

Adaptability

Analytical thinking

Multitasking

Self-management

Educación

High School diploma or equivalent

Descripción del empleo

About the Job

We are looking for an enthusiastic and reliable IT Assistant with a knack for problem-solving and a basic understanding of English. Proven ability to provide technical support to both onsite and remote agents, ensuring a smooth workflow.

As IT Assistant, You Will…

• Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware-related problems
• Ensure workstations are functional (computer hardware peripherals/components) and communicate properly on the network
• Troubleshoot/ report specific line of business program issues
• Be accountable for tracking and organization of physical hardware
• Be clean and organized within the IT department
• Provide support for the IT Department - ‘organization and cleanup’ as required

As IT Assistant, You Have…

• A High School diploma or equivalent
• Adaptability to learn a variety of software programs
• Strong analytical and problem-solving skills
• The ability to multitask and self-manage your workday is crucial
• Availability to work evenings and weekends
• The ability to work in a fast-paced and time-sensitive environment
• The ability to lift 50 lbs