Insurance Email Support Specialist — Upskilling & Growth

Emapta Global

Bogotá ciudad

In loco

COP 27.900.000 - 46.872.000

Tempo pieno

2 giorni fa

Candidati tra i primi

Generatore di candidature

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro — un curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Fully-customized Emapta laptop and_per

Direct exposure to our clients

Diverse and supportive work环境 Dose

Unlimited upskilling through Emapta_Ac

Descrizione del lavoro

Emapta Global is seeking a Customer Service Representative to support a digital insurance agency. The role involves resolving email inquiries, ensuring policy documentation, and guiding customers through insurance scenarios from our onsite location in Connecta 26, Colombia.

You will work within a growing team, receiving ongoing upskilling opportunities and exposure to top clients. The CSR I role emphasizes clear written communication, documentary accuracy, and efficient ticket handling.

Competenze

1-3 years of experience in customer service or data entry.
Proficiency in Microsoft 365.
Clear communication skills, with exceptional written grammar, tone, and clarity.
Strong multitasking skills, including researching information across computer systems while composing professional emails.
Self-motivation, willingness to learn, and adaptability to change.
Familiarity with U.S. insurance terminology preferred.

Mansioni

Provide expert service and guidance to customers exclusively through email and ticketing platforms.
Ensure the correct documents are requested, processed, and sent based on each customer's specific insurance situation.
Complete tasks with clear, organized notes while following established SOPs.
Explain the value proposition clearly in written correspondence.
Meet team targets for ticket volume, quality assurance (QA), and processing speed.