Customer Service Representative

Emapta Global; Bogotá ciudad; On-site; COP 27,900,000 - 46,872,000; Full time

Benefits offered by this job

Fully-customized Emapta laptop and_per

Direct exposure to our clients

Diverse and supportive work环境 Dose

Unlimited upskilling through Emapta_Ac

Job summary

Emapta Global is seeking a Customer Service Representative to support a digital insurance agency. The role involves resolving email inquiries, ensuring policy documentation, and guiding customers through insurance scenarios from our onsite location in Connecta 26, Colombia.

You will work within a growing team, receiving ongoing upskilling opportunities and exposure to top clients. The CSR I role emphasizes clear written communication, documentary accuracy, and efficient ticket handling.

Qualifications

• 1-3 years of experience in customer service or data entry.
• Proficiency in Microsoft 365.
• Clear communication skills, with exceptional written grammar, tone, and clarity.
• Strong multitasking skills, including researching information across computer systems while composing professional emails.
• Self-motivation, willingness to learn, and adaptability to change.
• Familiarity with U.S. insurance terminology preferred.

Responsibilities

• Provide expert service and guidance to customers exclusively through email and ticketing platforms.
• Ensure the correct documents are requested, processed, and sent based on each customer's specific insurance situation.
• Complete tasks with clear, organized notes while following established SOPs.
• Explain the value proposition clearly in written correspondence.
• Meet team targets for ticket volume, quality assurance (QA), and processing speed.

Skills

Customer Service

Data Entry

Clear Communication

Multitasking

Self-motivation

Adaptability

US Insurance Terms

Tools

Microsoft 365

Job description

Strengthen Customer Confidence Through Digital Insurance Support

Meaningful customer support offers more than accomplishments; it creates expertise you can grow. The Customer Service Representative supports a digital insurance agency by resolving email inquiries and ensuring policy documentation. Help strengthen customer satisfaction and service efficiency while pursuing a long-term global career with Emapta, supported by learning opportunities, work-life balance, and a top 1% experience for top 1% talent.

Snapshot

• Employment Type: Indefinite-term type contract
• Work Setup: Onsite, Connecta 26, Colombia
• 5 days work week
• 20 vacation days in total
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

Qualifications

• 1-3 years of experience in customer service or data entry
• Proficiency in Microsoft 365
• Clear communication skills, with exceptional written grammar, tone, and clarity
• Strong multitasking skills, including researching information across computer systems while composing professional emails
• Self-motivation, willingness to learn, and adaptability to change
• Familiarity with U.S. insurance terminology preferred

Responsibilities

• Provide expert service and guidance to customers exclusively through email and ticketing platforms.
• Ensure the correct documents are requested, processed, and sent based on each customer's specific insurance situation.
• Complete tasks with clear, organized notes while following established Standard Operating Procedures (SOPs).
• Explain the value proposition clearly in written correspondence.
• Meet team targets for ticket volume, quality assurance (QA), and processing speed.

Our Expectations of a CSR I

• Resolve email inquiries in the first response whenever possible, completing all available actions before escalating.
• Manage each ticket through completion and remain accountable for the outcome.
• Welcome feedback with curiosity and openness, and support colleagues' growth.
• Identify opportunities for daily improvement and maintain a proactive, persistent approach.
• Collaborate as one Customer Service Team across roles and locations.

About the Client

Our client is an award-winning digital insurance agency simplifying how customers compare coverage and protect what matters most. Its established marketplace connects consumers with highly rated insurers, combining accessible technology with guidance from licensed advisors. Recognized for product innovation and workplace culture, the company integrates insurance services into major financial and homeownership journeys. Its commitment to quality, transparency, and responsive support has earned exceptional customer satisfaction, creating meaningful opportunities for professionals to contribute to a trusted, expanding insurance business nationwide.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 12,000 talented professionals, Emapta continues to set new standards in the industry.