Sea Logistics Customer Care Specialist

Kuehne+Nagel; Sur; Híbrido; COP 22.320.000 - 33.480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Work in Cali, Carvajal Monika complex

Descripción de la vacante

Kuehne+Nagel in Cali, Colombia, seeks a Sea Logistics Customer Care Specialist to build strong customer relationships and coordinate with operations for timely, high-quality maritime shipments.

The role requires 1–2 years in customer service within freight forwarding or logistics, with knowledge of international trade and export/import operations. Hybrid work, Monday–Friday, with occasional Saturdays, in Cali.

Formación

• Professional, technical or technological background in International Trade, Logistics, Business Administration or related fields.
• Approximately 1–2 years of experience in Customer Service / Customer Care.
• Previous experience in freight forwarding companies, cargo agencies, customs agencies or related logistics environments.
• Knowledge of International Trade and maritime logistics operations.
• Experience in customer-facing roles, managing requests, inquiries and operational follow-up.
• Experience in export operations is highly desirable; import experience can also be considered.
• Knowledge of the financial management of shipments.

Responsabilidades

• Manage and strengthen the relationship with customers throughout their Sea Logistics operations.
• Attend to customer requests, inquiries and operational requirements, ensuring timely and effective responses.
• Follow up on maritime shipments and provide customers with clear and accurate information regarding their operations.
• Maintain close communication and coordination with the (OCC) at Kuehne+Nagel.
• Coordinate customer requirements with the operational back-office to ensure the correct execution of shipments.
• Follow up on operational and financial information related to customer shipments.
• Review, validate and update information in databases.

Conocimientos

Customer Service

Maritime Knowledge

International Trade

Operations Coordination

Educación

Background in International Trade

Descripción del empleo

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. Join Kuehne+Nagel and become part of a global logistics organization where customer experience and operational excellence are at the heart of what we do. As a Sea Logistics Customer Care Specialist, you will be responsible for building strong relationships with customers, understanding their needs and ensuring effective coordination with the operational teams to provide timely and high-quality solutions throughout their maritime shipments.

How you create impact

• Manage and strengthen the relationship with customers throughout their Sea Logistics operations.
• Attend to customer requests, inquiries and operational requirements, ensuring timely and effective responses.
• Follow up on maritime shipments and provide customers with clear and accurate information regarding their operations.
• Maintain close communication and coordination with the (OCC) at Kuehne+Nagel.
• Coordinate customer requirements with the operational back-office to ensure the correct execution of shipments.
• Follow up on operational and financial information related to customer shipments.
• Review, validate and update information in databases.

What we would like you to bring

• Professional, technical or technological background in International Trade, Logistics, Business Administration or related fields.
• Approximately 1–2 years of experience in Customer Service / Customer Care.
• Previous experience in freight forwarding companies, cargo agencies, customs agencies or related logistics environments.
• Knowledge of International Trade and maritime logistics operations.
• Experience in customer-facing roles, managing requests, inquiries and operational follow-up.
• Experience in export operations is highly desirable; import experience can also be considered.
• Knowledge of the financial management of shipments.

What's in it for you

• Hybrid work model
• Monday to Friday schedule
• Occasional Saturday availability according to operational requirements.
• Work in Cali, at the Carvajal Santa Mónica complex, next to Chipichape Shopping Center.
• Opportunity to develop your career within a global organization and strengthen your experience in Sea Logistics and Customer Care.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.