Hybrid Bilingual Tech Support Engineer – Licensing

Capgemini Engineering; Bogotá ciudad; Híbrido; COP 27.900.000 - 44.640.000; Jornada completa

Descripción de la vacante

Capgemini Engineering is seeking a Bilingual Technical Support Engineer in Bogota, delivering first and second-level support in English and Spanish. You will document activity, collaborate across teams, and help develop knowledge base content.

The role requires solid networking hardware/software knowledge and 1–4 years of experience, with a hybrid schedule (2–3 days/week). Strong communication and customer-service mindset are essential to ensure satisfaction while resolving issues efficiently in

Formación

• 1–4 years in a technical support role or internship experience.
• Advanced professional English, fluent in written and spoken communication.
• Networking, hardware, and software troubleshooting knowledge.
• Hybrid work availability in Bogota (2–3 days per week).

Responsabilidades

• Provide first and second-level technical support to clients in English and Spanish.
• Document support activities in the ticketing system and maintain detailed records.
• Collaborate with cross-functional teams to resolve complex technical problems.
• Identify recurring issues and contribute to knowledge base articles and docs.
• Maintain high customer satisfaction through professional communication.

Conocimientos

Bilingual EN/ES

Networking basics

Troubleshooting

Customer service

Documentation

Herramientas

Ticketing system

Descripción del empleo

Capgemini Engineering is seeking a Bilingual Technical Support Engineer in Bogota, delivering first and second-level support in English and Spanish. You will document activity, collaborate across teams, and help develop knowledge base content.

The role requires solid networking hardware/software knowledge and 1–4 years of experience, with a hybrid schedule (2–3 days/week). Strong communication and customer-service mindset are essential to ensure satisfaction while resolving issues efficiently in