Customer Licensing support

Capgemini Engineering; Bogotá ciudad; Híbrido; COP 27.900.000 - 44.640.000; Jornada completa

Descripción de la vacante

Capgemini Engineering is seeking a Bilingual Technical Support Engineer in Bogota, delivering first and second-level support in English and Spanish. You will document activity, collaborate across teams, and help develop knowledge base content.

The role requires solid networking hardware/software knowledge and 1–4 years of experience, with a hybrid schedule (2–3 days/week). Strong communication and customer-service mindset are essential to ensure satisfaction while resolving issues efficiently in

Formación

• 1–4 years in a technical support role or internship experience.
• Advanced professional English, fluent in written and spoken communication.
• Networking, hardware, and software troubleshooting knowledge.
• Hybrid work availability in Bogota (2–3 days per week).

Responsabilidades

• Provide first and second-level technical support to clients in English and Spanish.
• Document support activities in the ticketing system and maintain detailed records.
• Collaborate with cross-functional teams to resolve complex technical problems.
• Identify recurring issues and contribute to knowledge base articles and docs.
• Maintain high customer satisfaction through professional communication.

Conocimientos

Bilingual EN/ES

Networking basics

Troubleshooting

Customer service

Documentation

Herramientas

Ticketing system

Descripción del empleo

Job Description

Your role: As a Bilingual Technical Support Engineer, you will be the vital link between our clients and our technical solutions, providing exceptional customer service while solving complex technical issues. You'll work in a dynamic environment where your bilingual skills and technical expertise will be highly valued.

• Providing first and second-level technical support to clients in both English and Spanish, troubleshooting hardware, software, and network issues
• Documenting support activities, maintaining detailed records of issues and resolutions in our ticketing system
• Collaborating with cross-functional teams to elevate and resolve complex technical problems
• Identifying recurring issues and contributing to the development of knowledge base articles and support documentation
• Maintaining and improving customer satisfaction through professional, timely, and effective communication

Your profile

• 1-4 years of experience in a technical support role preferred (entry-level candidates with strong technical aptitude are also encouraged to apply or internship experience is valid)
• Advanced professional English language skills, with fluency in both written and verbal communication
• Technical knowledge in networking, hardware, and software troubleshooting
• Customer-oriented mindset with strong problem-solving abilities
• Availability to hybrid model in Bogota (2 or 3 days per week) M-F

What You'll Love About Working Here

• Empowering environment: Autonomy and Goal setting are among the top scores with 8.4+ ratings in our monthly employee feedback Pulse.
• Continuous feedback: We take human-centric approach to foster growth and performance. Our performance management tool GetSuccess enables continuous feedback, quarterly check-ins with managers, and ongoing performance discussions.
• Free access to learning platforms: Free access for all to world-class learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.
• Digital campuses and academy: Our engineering academy offers more than 60,000 hours of training, as also our digital campus on GenAI, data or sustainability, support digital learning in the flow of work from awareness to expert certifications.
• Career acceleration programs: From associate to leaders and beyond, get support in your career at every stage with award-winning programs such as our leadership development program, Connected Manager, to accelerate your growth and develop your expertise.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.