Bilingual Tech Support Specialist — Advanced Hardware & Windows

Sutherland; Bogotá ciudad; Presencial; COP 24.000.000 - 36.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Annual merit increase

Paid training

Healthcare plan

Lunch benefits

Transportation/shuttle

Career development opportunities

Descripción de la vacante

Sutherland in Bogotá is seeking a Technical Support Specialist to diagnose and resolve hardware, software, and operating system problems. You will support frontline teams, ensure accurate case resolution, and contribute to service improvements.

The role requires 1–3 years in technical support, experience with PC hardware, Windows OS, and Microsoft applications, and familiarity with CRM tools such as Microsoft Dynamics. Bilingual Spanish/English is preferred.

Formación

• High School Diploma required.
• Degree in Systems Engineering, Computer Science, IT, or related field preferred.
• CompTIA A+ or equivalent certification preferred.

Responsabilidades

• Troubleshoot and resolve complex hardware and software issues.
• Support escalated customer cases and provide technical guidance to frontline teams.
• Document cases, troubleshooting activities, and resolutions in the CRM system.
• Collaborate with internal teams to achieve timely incident resolution.
• Identify recurring issues and recommend process improvements.
• Contribute to knowledge base articles and technical documentation.
• Manage workload and prioritize activities to meet SLA requirements.

Conocimientos

Troubleshooting

Customer service

Windows OS

Networking basics

Spanish

English communication

Educación

High School Diploma

Degree in Systems Engineering/CS/IT (preferred)

CompTIA A+ (preferred)

Herramientas

Microsoft Dynamics CRM

Descripción del empleo

Sutherland in Bogotá is seeking a Technical Support Specialist to diagnose and resolve hardware, software, and operating system problems. You will support frontline teams, ensure accurate case resolution, and contribute to service improvements.

The role requires 1–3 years in technical support, experience with PC hardware, Windows OS, and Microsoft applications, and familiarity with CRM tools such as Microsoft Dynamics. Bilingual Spanish/English is preferred.