Global Technical Support Engineer - Satellite & Networking

Gilat; Bogotá ciudad; Presencial; COP 45.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

Gilat Satellite Networks in Bogotá, Colombia, is seeking a Technical Support Engineer (Tier 2) to provide expert support for Gilat products and solutions across the Americas. The role includes software upgrades, site surveys, and customer-facing activities in a high-tech satellite environment.

The ideal candidate has an Electronics/Communications background, strong English, and hands-on experience with Cisco equipment and networking protocols. Availability for travel and weekend work is required.

Formación

• Advanced English level required.

Responsabilidades

• Provide technical support to Gilat customers for Gilat and third-party products (IP Networking, Cellular, RF and Satellite communication).
• Perform software upgrades, onsite installation, site surveys and troubleshooting.
• Lead worldwide demos related to Gilat's products and solutions (mainly in Americas region).
• Perform customer visits, provide analysis reports, technical documents, and frontal training.
• POC for dedicated customers (weekly conference calls).
• Resolve customer service requests within SLA.
• Work with ERP systems (SAP, CRM, SharePoint).

Conocimientos

Advanced English

TCP/IP networking

Remote support tools

Customer service orientation

Educación

B.E / B.Tech - Electronics / Communication Engineering

Herramientas

Cisco switches and routers

VSATs and Satellite communications

RF testing tools

Earth station antennas

Descripción del empleo

Gilat Satellite Networks in Bogotá, Colombia, is seeking a Technical Support Engineer (Tier 2) to provide expert support for Gilat products and solutions across the Americas. The role includes software upgrades, site surveys, and customer-facing activities in a high-tech satellite environment.

The ideal candidate has an Electronics/Communications background, strong English, and hands-on experience with Cisco equipment and networking protocols. Availability for travel and weekend work is required.