Technical Support Engineer

Gilat Satellite Networks; Bogotá ciudad; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Gilat Satellite Networks seeks an on-site Technical Support Engineer for the Americas Region to deliver Tier2 support for Gilat products and third-party solutions. You will handle IP networking, RF and satellite systems, perform upgrades, installations, and site surveys, and drive customer-focused demos.

The role requires 2+ years in a customer-service engineering capacity, strong English, and travel readiness, including abroad.

Formación

• B.E / B.Tech in Electronics or Communications Engineering
• 2+ years as a customer service engineer in a customer environment
• Experience with remote connection tools (TeamViewer, VPN, VLC)
• Advanced English proficiency
• Working knowledge of TCP/IP networking and analysis tools
• Willingness to travel including abroad
• Familiarity with VSATs and satellite communications is a plus
• Familiarity with Cisco switches and routers

Responsabilidades

• Provide technical Support to Gilat customers for Gilat and third-party products (IP Networking, Cellular, RF and Satellite)
• Perform software upgrades, onsite installations, site surveys and troubleshooting
• Lead worldwide demos related to Gilat’s products and solutions (Americas region)
• Prepare analysis reports, technical documents, and training materials
• Coordinate customer visits and ensure SLA compliance
• Work with ERP Systems (SAP, CRM, SharePoint)

Conocimientos

Advanced English

TCP/IP networking

Remote support tools

SLA adherence

Weekend/holiday readiness

Educación

B.E / B.Tech - Electronics / Communication Engineering

Herramientas

SAP

CRM

SharePoint

Cisco switches & routers

Descripción del empleo

We are Gilat. Anywhere on the planet and in space, we bring Boundless Communications.

At Gilat Satellite Networks, (NASDAQ: GILT, TASE: GILT) we’re not just shaping the future of satellite communications—we’re transforming how the world connects. From bridging the digital divide to powering in-flight connectivity and delivering combat-proven advanced SATCOM solutions, we're driving deep-tech satellite innovation. We believe in the right of all people to be connected and are united in our resolution to provide communication solutions to all reaches of the world.

Who we are looking for:

We are Gilat. Anywhere on the planet and in space, we bring Boundless Communications.

At Gilat Satellite Networks, (NASDAQ: GILT, TASE: GILT) we’re not just shaping the future of satellite communications—we’re transforming how the world connects. From bridging the digital divide to powering in-flight connectivity and delivering combat-proven advanced SATCOM solutions, we're driving deep-tech satellite innovation. We believe in the right of all people to be connected and are united in our resolution to provide communication solutions to all reaches of the world.

As a Technical Support Engineer, you will become part of Gilat Satellite Networks, Tier2 Support in the Americas region, Providing Services and Support for Gilat products and solutions.

What you will do:

• Provide technical Support to Gilat Customers for Gilat and third-party products (IP Networking, Cellular, RF and Satellite communication)
• Perform software upgrades, onsite Installation, Site surveys and troubleshooting on problems.
• Lead worldwide Demos related to Gilat’s products and solutions (mainly in Americas region)
• Perform Customer visits, Provide Analysis reports, technical documents, and frontal training.
• POC for dedicated customers (Weekly conference calls)
• Resolve Customer Service Request within SLA
• Work with ERP Systems (SAP, CRM, SharePoint)

Requirements:

• B.E / B. Tech - Electronics / Communication Engineering
• At least 2 years of experience, working as customer service engineer in customer environment – Must
• Experience with remote connection (Team viewer, VPN, VLC) – Must
• Advanced English level - Must
• Working knowledge in TCP/IP networking (protocols, Sniffer captures and Analysis) – Must
• Ability to work during weekends and holidays whether necessary – Must
• Ability to go out station/abroad – Must
• Be familiar with VSATs and Satellite communications – Advantage
• Be familiar with RF equipment and testing tools (Cables types, Connectors, Spectrum Analyzer, Power meter, etc) – Advantage
• Be familiar with Earth station antennas (RFT, UPLC, ACU) – Advantage
• Be familiar with Cisco switches and routers (Commands, configuration, routing protocols) – Must
• Be familiar with virtualized environments – Advantage
• DevOps and scripting languages – Advantage

#GLT