Technical Support Engineer

Gilat; Bogotá ciudad; Presencial; COP 45.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

Gilat Satellite Networks in Bogotá, Colombia, is seeking a Technical Support Engineer (Tier 2) to provide expert support for Gilat products and solutions across the Americas. The role includes software upgrades, site surveys, and customer-facing activities in a high-tech satellite environment.

The ideal candidate has an Electronics/Communications background, strong English, and hands-on experience with Cisco equipment and networking protocols. Availability for travel and weekend work is required.

Formación

• Advanced English level required.

Responsabilidades

• Provide technical support to Gilat customers for Gilat and third-party products (IP Networking, Cellular, RF and Satellite communication).
• Perform software upgrades, onsite installation, site surveys and troubleshooting.
• Lead worldwide demos related to Gilat's products and solutions (mainly in Americas region).
• Perform customer visits, provide analysis reports, technical documents, and frontal training.
• POC for dedicated customers (weekly conference calls).
• Resolve customer service requests within SLA.
• Work with ERP systems (SAP, CRM, SharePoint).

Conocimientos

Advanced English

TCP/IP networking

Remote support tools

Customer service orientation

Educación

B.E / B.Tech - Electronics / Communication Engineering

Herramientas

Cisco switches and routers

VSATs and Satellite communications

RF testing tools

Earth station antennas

Descripción del empleo

We are Gilat. Anywhere on the planet and in space, we bring Boundless Communications.

At Gilat Satellite Networks, (NASDAQ: GILT, TASE: GILT) we're not just shaping the future of satellite communications---we're transforming how the world connects. From bridging the digital divide to powering in-flight connectivity and delivering combat-proven advanced SATCOM solutions, we're driving deep-tech satellite innovation. We believe in the right of all people to be connected and are united in our resolution to provide communication solutions to all reaches of the world.

As a Technical Support Engineer, you will become part of Gilat Satellite Networks, Tier2 Support in the Americas region, Providing Services and Support for Gilat products and solutions.

Responsibilities

• Provide technical Support to Gilat Customers for Gilat and third-party products (IP Networking, Cellular, RF and Satellite communication)
• Perform software upgrades, onsite Installation, Site surveys and troubleshooting on problems.
• Lead worldwide Demos related to Gilat's products and solutions (mainly in Americas region)
• Perform Customer visits, Provide Analysis reports, technical documents, and frontal training.
• POC for dedicated customers (Weekly conference calls)
• Resolve Customer Service Request within SLA
• Work with ERP Systems (SAP, CRM, SharePoint)

Qualifications

• B.E / B. Tech - Electronics / Communication Engineering
• At least 2 years of experience, working as customer service engineer in customer environment -- Must
• Experience with remote connection (Team viewer, VPN, VLC) -- Must
• Advanced English level - Must
• Working knowledge in TCP/IP networking (protocols, Sniffer captures and Analysis) -- Must
• Ability to work during weekends and holidays whether necessary -- Must
• Ability to go out station/abroad -- Must
• Be familiar with VSATs and Satellite communications -- Advantage
• Be familiar with RF equipment and testing tools (Cables types, Connectors, Spectrum Analyzer, Power meter, etc) -- Advantage
• Be familiar with Earth station antennas (RFT, UPLC, ACU) -- Advantage
• Be familiar with Cisco switches and routers (Commands, configuration, routing protocols) -- Must
• Be familiar with virtualized environments -- Advantage
• DevOps and scripting languages -- Advantage