Security & Networking Tech Support Engineer

Fortinet, Inc.; Bogotá; On-site; COP 66,960,000 - 111,600,000; Full time

Job summary

Fortinet, Inc. in Bogotá seeks an experienced technical sales/support professional to handle advanced troubleshooting for Fortinet products and to analyze customer network data for effective configurations. The role involves educating customers, coordinating with L3 support, and ensuring timely case closures.

The candidate will collaborate with LATAM and AMER teams, adhere to SLAs, and drive improvements in service delivery across the region. Portuguese language skills are a plus.

Qualifications

• Experience in field sales within networking/security environments.
• Understanding of Fortinet security products and networking basics.
• Certifications in security (SANS, (ISC)2, ISACA) are a plus.

Responsibilities

• Advanced troubleshooting on Fortinet products.
• Analyze configuration and network data to make recommendations.
• Educate customers on products and processes as needed.
• Follow up on technical cases and ensure proper escalation and closure.
• Maintain SLA commitments and high customer satisfaction.
• Collaborate with LATAM and AMER teams to improve service quality.

Skills

Field sales experience

Networking fundamentals

TCP/IP

Routing protocols

L2/L3 switches

Security products

firewalls

IPSec

IDS/IPS

Anti-Spam

Virus scanning

Portuguese language

Security certifications

Job description

Fortinet, Inc. in Bogotá seeks an experienced technical sales/support professional to handle advanced troubleshooting for Fortinet products and to analyze customer network data for effective configurations. The role involves educating customers, coordinating with L3 support, and ensuring timely case closures.

The candidate will collaborate with LATAM and AMER teams, adhere to SLAs, and drive improvements in service delivery across the region. Portuguese language skills are a plus.