Global CoE Analyst – Infra Transition & Docs

Auxis; Bogotá; Presencial; COP 40.000.000 - 70.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prepaid medical insurance

Life insurance

Talent development platform

Descripción de la vacante

Auxis is seeking a CoE Analyst for the Mosaic Infrastructure Managed Services engagement, spanning ~60 sites across the United States, Canada, Brazil, Peru and Paraguay. The role emphasizes documentation, process governance, and cross-country coordination to support IT service transitions.

The analyst will build SOPs, inventories, and dashboards, validate environment data, and assist onboarding and ongoing reporting, working with multiple stakeholders in a global setup.

Formación

• Bachelor's degree in IT, business, or related field.
• 2+ years in IT operations support, service management, PMO, or similar analyst role.
• Strong documentation and information organization skills.
• Advanced Excel and PowerPoint.
• Advanced English (verbal and written).
• Ability to work with technical stakeholders across multiple countries.

Responsabilidades

• Be an active part of the transition phase: capture and organize knowledge from the client and incumbent provider.
• Build and maintain the project's documentation library (SOPs, inventories, network/site documentation).
• Validate and reconcile environment data (sites, devices, servers, applications, circuits).
• Support onboarding of new team members with orientation materials.
• Produce recurring reports and dashboards (SLA/KPI, volume trends, transition status).
• Track continuous improvement initiatives through to closure.
• Support the ITSM Manager and delivery leads with process documentation and quality checks.
• Coordinate logistics for governance meetings (agendas, minutes, action tracking).

Conocimientos

Documentation

Excel

PowerPoint

Advanced English

Cross-country coordination

Educación

Bachelor's degree in IT, Business Administration, Industrial Engineering or related field

Herramientas

ServiceNow

Power BI

Descripción del empleo

Auxis is seeking a CoE Analyst for the Mosaic Infrastructure Managed Services engagement, spanning ~60 sites across the United States, Canada, Brazil, Peru and Paraguay. The role emphasizes documentation, process governance, and cross-country coordination to support IT service transitions.

The analyst will build SOPs, inventories, and dashboards, validate environment data, and assist onboarding and ongoing reporting, working with multiple stakeholders in a global setup.