Systems Engineer Lead

Auxis; Bogotá; Presencial; COP 110.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Auxis is seeking a Systems Engineer Lead to direct day-to-day systems and cloud operations for a global managed services engagement. You will oversee a team handling servers, virtualization, storage, IAM, and databases across multiple sites in the Americas.

The role blends senior hands-on work with leadership, ensuring reliable and secure data center and cloud environments while collaborating with the Cloud/Infrastructure Architect on standards. You will mentor Sr./Jr.

Formación

• 5+ years in Systems Engineering, Cloud Infrastructure, with 2+ years in Lead or supervisory role.
• Experience managing enterprise server environments (Windows/Linux).
• Hands-on with VMware/Hyper-V and Azure/AWS.
• Storage, backup, recovery, and disaster recovery concepts.
• Experience with multi-country or multi-region infrastructure.
• Strong troubleshooting and root-cause analysis skills.
• ITIL change and incident management experience.
• Strong English communication with stakeholders.

Responsabilidades

• Lead day-to-day work of the systems and cloud engineering team across Sr./Jr. Engineers and Database Administrators.
• Provide hands-on senior engineering support for complex server, virtualization, storage, and cloud issues.
• Partner with Cloud/Infrastructure Architect to implement designs, standards, and capacity plans.
• Own server and database capacity management and scaling recommendations.
• Oversee patch management and vulnerability remediation with NOC and Security.
• Lead IAM, middleware, and cross-platform server operations coverage.
• Coordinate database administration oversight for performance, backups, and availability.
• Escalation point for major incidents; drive root-cause analysis and remediation.
• Support data center and cloud migration/consolidation projects with planning and execution.
• Mentor and develop staff and onboard to the client environment.
• Maintain documentation of architecture and ensure policy compliance.

Conocimientos

Windows/Linux

Virtualization

Azure/AWS

Storage/DR

Databases (SQL/Oracle)

IAM/Middleware

ITSM/Monitoring

English communication

Technical leadership

Multi-country infra

Herramientas

ServiceNow

SolarWinds

Descripción del empleo

The

Job Summary

The Systems Engineer Lead leads day-to-day systems and cloud engineering operations for the Mosaic Infrastructure Managed Services engagement, overseeing a team responsible for server, cloud, storage, middleware, IAM, and database platforms across the client's roughly 60-site footprint in the United States, Canada, Brazil, Peru, and Paraguay. This role combines senior hands‑on engineering with team leadership, ensuring the data center and cloud environment is reliable, secure, and scaled appropriately, while working closely with the Cloud/Infrastructure Architect on design and standards.

Responsibilities

• Lead the day-to-day work of the systems and cloud engineering team, assigning and prioritizing tickets, changes, and projects across Sr./Jr. System & Cloud Engineers and Database Administrators.


• Provide hands‑on senior‑level engineering support for complex server, virtualization, storage, and cloud issues that require escalation beyond Tier 2/3.


• Partner with the Cloud/Infrastructure Architect to implement data center and cloud designs, standards, and capacity plans across the managed server and database estate.


• Own server and database capacity management, monitoring headroom against the account's volume/growth model and recommending scaling actions.


• Oversee patch management and vulnerability remediation for the server estate, coordinating with the NOC's patching team (NOC Analyst Sr.) and Security.


• Lead identity and access management (IAM), middleware, and cross‑platform server operations coverage across the team.


• Coordinate database administration oversight, ensuring performance, backup/recovery, and availability standards are met across managed databases.


• Serve as an escalation point for major systems/cloud incidents, driving root cause analysis and remediation.


• Support data center and cloud migration, consolidation, or transition projects, including planning and execution oversight.


• Mentor and develop System & Cloud Engineer Sr./Jr. staff and Database Administrators, including onboarding to the client environment and ongoing technical skill‑building.


• Maintain accurate documentation of the server, cloud, and database architecture as it evolves.


• Ensure compliance with client and Auxis security and change management policies across the managed systems estate.

Skills And Experience

What You’ll Bring

• 5+ years of hands‑on experience in Systems Engineering, Cloud Infrastructure, or a related field, including 2+ years in a Lead or supervisory role.


• Strong experience managing enterprise server environments, including Windows Server and/or Linux.


• Hands‑on experience with virtualization technologies, such as VMware or Hyper‑V, and cloud platforms such as Azure or AWS.


• Solid understanding of storage, backup and recovery, and disaster recovery concepts and technologies.


• Experience supporting multi-country or multi-region infrastructure environments.


• Strong troubleshooting and root‑cause analysis skills, with the ability to resolve complex cross‑platform issues.


• Solid understanding of ITIL change and incident management processes.


• Strong verbal and written communication skills in English, with the ability to work effectively with technical and business stakeholders.


• Experience providing technical leadership, mentoring, and guidance to engineering teams.

Nice to Have

• Microsoft or cloud certification, such as Azure Administrator, Azure Solutions Architect, or AWS Solutions Architect.


• Experience with database platforms, including SQL Server, Oracle, or similar technologies.


• Experience with middleware and Identity and Access Management (IAM) platforms.


• Experience working in a managed services or outsourced IT environment supporting enterprise clients.


• Bilingual English/Spanish or English/Portuguese.


• ITIL Foundation certification.

Technical Skills & Tools

• Windows Server and/or Linux


• VMware, Hyper‑V, and other virtualization technologies


• Microsoft Azure and/or AWS


• Storage, backup, recovery, and disaster recovery solutions


• SQL Server, Oracle, or similar database platforms


• IAM and middleware technologies


• ServiceNow, SolarWinds, or equivalent ITSM and monitoring platforms.