Global Change Manager — ITIL, CAB & Governance

Auxis; Bogotá; Presencial; COP 279.520.000 - 372.694.000; Jornada completa

Descripción de la vacante

Auxis is seeking a Change Manager to own end-to-end Change Management for the Mosaic Infrastructure Managed Services engagement, a multi-country environment covering roughly 60 sites across the United States, Canada, Brazil, Peru, and Paraguay. This role ensures changes are assessed for risk, authorized, scheduled, and implemented with minimal disruption to business operations.

You will chair the CAB, maintain the forward schedule of change, enforce governance, manage emergency changes, and

Formación

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent professional experience.
• 5+ years of experience in IT Service Management, with direct hands-on experience owning or operating a Change Management process.
• Strong working knowledge of ITIL Change Management (Change Enablement) practices.
• Demonstrated experience chairing or facilitating a Change Advisory Board (CAB) or equivalent governance forum.
• Experience managing change calendars and resolving scheduling conflicts across multiple technical teams.
• Strong organizational skills and disciplined attention to detail across a high volume of concurrent change records.
• Strong verbal and written communication skills in English; ability to communicate clearly with technical teams and business/client stakeholders.
• Experience with an enterprise ITSM platform (ServiceNow or equivalent) for change workflows.

Responsabilidades

• Own and operate the end-to-end Change Management process, including intake, classification, risk/impact assessment, scheduling, approval routing, implementation oversight, and post-implementation review.
• Chair and facilitate the Change Advisory Board (CAB), driving consistent, risk-based decision-making on standard, normal, and emergency changes.
• Maintain the forward schedule of change (FSC) and change calendar, proactively identifying and resolving scheduling conflicts across towers, sites, and time zones.
• Manage the emergency change process, ensuring urgent changes are assessed, authorized, and documented appropriately even under time pressure.
• Define and maintain the standard (pre-authorized) change catalog, periodically reviewing candidates for promotion to standard changes.
• Enforce change management policy and governance, ensuring changes are not implemented outside of the approved process, and reporting on unauthorized changes.
• Review post-implementation results, ensuring failed or backed-out changes receive proper review and lessons learned are captured.
• Produce and present regular change management reporting (change success rate, emergency change volume, unauthorized changes, schedule adherence) to the ITSM Manager and client stakeholders.
• Coordinate change communication to affected stakeholders, ensuring impacted users and site contacts are informed ahead of significant change windows.
• Partner with the Problem & Release Manager to ensure problem remediations and release deployments flow through change management correctly and are sequenced without conflict.
• Continuously improve change workflows within the ITSM platform (ServiceNow or equivalent), in partnership with Tower A process owners.
• Support audit and compliance activities related to change governance, ensuring documentation and approvals are complete and traceable.

Conocimientos

ITIL Change Enablement

CAB facilitation

Change calendar management

Multi-country governance

English communication

ServiceNow

Educación

Bachelor's degree in IT/CS/Business

Herramientas

ServiceNow

ITSM reporting

Descripción del empleo

Auxis is seeking a Change Manager to own end-to-end Change Management for the Mosaic Infrastructure Managed Services engagement, a multi-country environment covering roughly 60 sites across the United States, Canada, Brazil, Peru, and Paraguay. This role ensures changes are assessed for risk, authorized, scheduled, and implemented with minimal disruption to business operations.

You will chair the CAB, maintain the forward schedule of change, enforce governance, manage emergency changes, and