NOC Team lead

Auxis; Bogotá; Presencial; COP 279.520.000 - 372.694.000; Jornada completa

Descripción de la vacante

Auxis in Bogotá is seeking an experienced Network Operations Center Lead to guide a global 24x7 NOC team. You will oversee monitoring, incident escalation, and stakeholder communication across 60+ sites in the US, Canada, Brazil, Peru and Paraguay.

The ideal candidate has 4+ years in NOC/IT operations, 2+ years in a supervisory role, and solid ITIL knowledge to drive SLA compliance and KPI tracking.

Formación

• 4+ years in a NOC or IT operations environment.
• 2+ years of experience in a lead or supervisory role.
• Proven experience managing 24x7 shift-based teams and schedules.
• Strong working knowledge of ITIL (incident, problem, and change management).

Responsabilidades

• Lead and manage a 24x7 NOC team across rotating shifts.
• Own the monitoring and alerting strategy for network devices, servers, and critical infrastructure.
• Manage end-to-end incident escalation, triage, and stakeholder communication.
• Ensure SLA compliance, enforce SOPs, and track KPIs such as MTTD and MTTE.

Conocimientos

NOC leadership

IT operations

Incident management

ITIL knowledge

Team leadership

Descripción del empleo

Are you an experienced IT operations professional ready to lead a global 24x7 team?

Our team at Auxis is actively looking for an Network Operations Center (OC) Lead based in Bogotá to steer our Network Operations Center. In this role, you will guide operations supporting our Mosaic Infrastructure Managed Services engagement across 60+ sites in the US, Canada, Brazil, Peru, and Paraguay.

Key Responsibilities:

• Lead and manage a 24x7 NOC team across rotating shifts.
• Own the monitoring and alerting strategy for network devices, servers, and critical infrastructure.
• Manage end-to-end incident escalation, triage, and stakeholder communication.
• Ensure SLA compliance, enforce SOPs, and track KPIs such as MTTD and MTTE.

What We’re Looking For:

• 4+ years in a NOC or IT operations environment.
• 2+ years of experience in a lead or supervisory role.
• Proven experience managing 24x7 shift-based teams and schedules.
• Strong working knowledge of ITIL (incident, problem, and change management).