Senior NOC Patch & Compliance Analyst

Auxis; Bogotá; Presencial; COP 189.280.000 - 283.921.000; Jornada completa

Descripción de la vacante

Auxis is seeking a Sr. NOC Analyst (Patching) to lead patch management across a 60-site estate in the US, Canada, and Latin America. You will plan, schedule, deploy, verify, and report on patch cycles, coordinating with Systems, Network, and Security teams to ensure timely remediation within change management processes.

You will mentor junior staff, improve runbooks, and work after-hours and weekends on a rotating basis to support continuous operations in a global managed services environment.

Formación

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
• 3+ years in NOC operations, systems administration, or infrastructure operations with patch management responsibility.
• Hands-on experience with enterprise patching tools (e.g., SCCM/MECM, WSUS, Ivanti, BigFix, or Linux patching tooling).
• Working knowledge of Windows Server and Linux administration fundamentals.
• Experience operating within ITIL change management for scheduled maintenance activities.
• Understanding of vulnerability management concepts and remediation prioritization.
• Strong attention to detail and disciplined documentation of executed work.
• Strong verbal and written communication skills in English (B2+).
• Availability to work after-hours and weekend patching windows on a rotating basis.

Responsabilidades

• Own the execution of the recurring patch management calendar for the managed server estate (Windows and Linux).
• Coordinate patching windows through the Change Management process, with change records and rollback plans.
• Track patch compliance against timelines and remediation SLAs; produce compliance reporting.
• Coordinate with Systems Engineer Lead and Tower D engineers on patch sequencing for critical workloads.
• Partner with Security/vulnerability management to prioritize remediation.
• Troubleshoot failed patch deployments and escalate when needed.
• Provide senior-level NOC monitoring and event management during shifts; triage and first-response diagnostics.
• Mentor NOC Analysts on patching procedures and client environment.
• Maintain and improve patching runbooks, SOPs, and automation scripts.
• Support maintenance-window coordination with site contacts and vendors.

Conocimientos

Patch management

NOC operations

Windows Server administration

Linux administration

ITIL change management

Scripting (PowerShell, Bash, Python)

Vulnerability management

English communication

Educación

Bachelors degree in Information Technology/Computer Science or equivalent

Herramientas

SCCM/MECM

WSUS

Ivanti

BigFix

Linux patch tooling

SolarWinds

ServiceNow

Descripción del empleo

Auxis is seeking a Sr. NOC Analyst (Patching) to lead patch management across a 60-site estate in the US, Canada, and Latin America. You will plan, schedule, deploy, verify, and report on patch cycles, coordinating with Systems, Network, and Security teams to ensure timely remediation within change management processes.

You will mentor junior staff, improve runbooks, and work after-hours and weekends on a rotating basis to support continuous operations in a global managed services environment.