Delivery Information Administrator-1-19

UPS; Medellín; On-site; COP 18,000,000 - 30,000,000; Full time

Job summary

UPS in Medellín, Colombia is seeking a dedicated Customer Service professional to provide comprehensive support to external and internal stakeholders across Sales Support, Billing, Claims and Commercial Functions. You will help resolve inquiries, complaints and cases through calls, emails, SMS and chats, ensuring positive relationships and timely resolution.

The role encompasses administrative support, process adherence and proactive improvements based on customer feedback, with a permanent

Qualifications

• Provides comprehensive customer service support to internal and external stakeholders across multiple functions.
• Handles inquiries, complaints, and claims with a focus on timely resolution.
• Performs administrative duties and applies established procedures to ensure smooth operations.

Responsibilities

• Support Sales, Billing, Claims, and Commercial Functions with customer-facing activities.
• Communicate via calls, emails, SMS, and chats to resolve cases and maintain positive relations.
• Document customer information and conduct investigations until cases are resolved.

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Provides comprehensive customer service support to both external and internal stakeholders, including but not limited to Sales Support, Healthcare, Claims, Commercial Support, Brokerage, SCS, and Billing and any future commercial and support functions. Ensures the maintenance of positive customer relations and the fair, effective resolution of inquiries, exceptions, complaints, and claims in accordance with consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Formulates improvement plans based on customer survey feedback. Offers customer service support through various channels such as calls, emails, SMS, and chats. Processes back-office activities and monitors the resolution process of customer cases. Documents incoming information regarding customer concerns and conducts thorough investigations until the case is resolved.

Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence.

Performs administrative work that requires working knowledge and skills developed through formal training or work experience. Recognizes and solves typical problems by evaluating and selecting solutions from established options. Impacts own team through the quality of the services or information provided. Works within established procedures with moderate supervision.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.