GBS Billing Inquiry Associate

hcmportal; Medellín; Presencial; COP 12.276.000 - 22.320.000; Jornada completa

Descripción de la vacante

UPS in Medellín is seeking an Intern to assist customers by researching and responding to billing inquiries. You will analyze accounts and process adjustments, communicating extensively via email and phone to resolve domestic and international issues.

The role requires prior billing experience, MS Word/Excel/Access/Outlook skills, a Bachelor's degree in administrative fields, and intermediate English. On-site with rotation, Monday to Friday shifts.

Formación

• Prior billing experience.
• Working knowledge of Word, Excel, Access and Outlook.
• Bachelor’s Degree in Administrative careers or related.
• Intermediate English.

Responsabilidades

• Initiates inquiries to customers regarding monies owed for international or domestic shipments.
• Performs account analysis and credit control activities.
• Maintains customer receivable accounts.
• Edits billing-related information, updates customer invoicing, and ensures proper support documentation is included.
• Creates and processes manual billing entries.
• Adds and maintains customer account information and requirements within various billing systems.

Conocimientos

Prior billing experience

Intermediate English

Educación

Bachelor’s Degree in Administrative careers or related

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Descripción del empleo

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Summary

This position assists customers by researching and responding to inquiries concerning their bill/s. He/She researches and processes adjustments. This position communicates extensively via email/telephone with internal and external customers to resolve domestic and international issues.

Responsibilities

• Initiates inquiries to customers regarding monies owed for international or domestic shipments.
• Performs account analysis and credit control activities.
• Maintains customer receivable accounts.
• Edits billing-related information, updates customer invoicing, and ensures proper support documentation is included.
• Creates and processes manual billing entries.
• Adds and maintains customer account information and requirements within various billing systems.

Qualifications

• Prior billing experience
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Bachelor’s Degree in Administrative careers or related
• Intermediate English

Other Requirements

• Monday to Friday 6:00 a.m. to 3:30 p.m.
• Monday to Friday 6:30 a.m. to 4:00 p.m.
• On-site work with Rotation

Employee Type: Intern

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.