Hybrid Billing Associate — Manual Invoicing & Disputes

Ups; Medellín; Híbrido; COP 32.000.000 - 52.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Rotation every 2 months

Descripción de la vacante

UPS in Medellín is seeking an AR US - Import Brokerage Administrator to execute high-impact accounts receivable case resolution for the US market and perform internal reconciliation, handling about 150 daily transactions. The role manages a $5M monthly portfolio of COD and credit card payments, ensuring precise recording, compliance with controls, and healthy cash flow.

The ideal candidate thrives in a fast-paced finance setting.

Formación

• Prior billing experience required.
• Intermediate English (70%) required.
• Intermediate Excel skills required.
• Bachelor's/technical degree in administrative or finance fields is required.

Responsabilidades

• Execute daily AR cases resolution (~150/day).
• Manage and reconcile approximately $5M/month in COD and Credit Card payments.
• Ensure all cash postings and payment records comply with internal controls.
• Monitor and resolve discrepancies in payment applications to maintain accuracy.
• Support cash flow management by ensuring timely application of funds.
• Prevent and reduce Late Payment Fees through efficient processing and follow-up.
• Track and manage workload to avoid backlog and ensure SLA compliance.
• Collaborate with Finance, AR and Operations to resolve payment-related issues.
• Maintain audit-ready documentation and ensure compliance with financial standards.
• Identify opportunities to streamline processes and enhance efficiency.

Conocimientos

Billing experience

Educación

Bachelor's, Administrative/Finance degree

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Descripción del empleo

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Summary

This position assists customers by researching and responding to inquiries concerning their bill/s. He/She researches and processes adjustments. This position communicates extensively via email/telephone with internal and external customers to resolve domestic and international issues.

Responsibilities

• Initiates inquiries to customers regarding monies owed for international or domestic shipments.
• Performs account analysis and credit control activities.
• Maintains customer receivable accounts.
• Edits billing-related information, updates customer invoicing, and ensures proper support documentation is included.
• Creates and processes manual billing entries.
• Adds and maintains customer account information and requirements within various billing systems.

Qualifications

• Prior billing experience
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Bachelor's Degree in Administrative careers or related
• Intermediate English

Other Requirements

• Monday to Friday 6:00 a.m. to 3:30 p.m.
• Monday to Friday 6:30 a.m. to 4:00 p.m.
• On-site work with Rotation

Employee Type

Intern

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Job Description

We are looking for a reliable and detail-driven professional to join our team as an AR US - Import Brokerage Administrator. This role is responsible for executing high-impact Accounts Receivable (AR) cases resolution activities for the US and internal reconciliation, processing approximately 150 daily. In addition, this position manages a high-value portfolio of $5M monthly in COD and Credit Card payments, ensuring all transactions are recorded with accuracy, integrity, and full compliance with financial procedures. This role plays a key part in maintaining healthy cash flow, minimizing discrepancies, and supporting overall financial stability. The ideal candidate thrives in a fast-paced environment, demonstrates strong analytical skills, and is committed to accuracy and operational excellence.

Key Responsibilities

• Execute daily AR cases resolution (~150/day) accurately and on time.
• Manage and reconcile approximately $5M/month in COD and Credit Card payments.
• Ensure all cash postings and payment records comply with internal financial controls and procedures.
• Monitor and resolve discrepancies in payment applications to maintain data accuracy.
• Support cash flow management by ensuring timely application of incoming funds.
• Prevent and reduce Late Payment Fees (LPFs) through efficient processing and follow-up.
• Track and manage workload to avoid backlog and ensure SLA compliance.
• Collaborate with internal teams (Finance, AR, Operations) to resolve payment-related issues.
• Maintain audit-ready documentation and ensure compliance with financial standards.
• Identify opportunities to streamline processes and enhance efficiency.

Qualifications

• Bachelor's, Technical or technological degree in administrative or finance-related fields.
• Prior experience in administrative or finance related fields (6 months preferably)
• Intermediate English proficiency 70%
• Intermediate Excel skills and knowledge.
• Punctuality and strong sense of responsibility.
• Ability to work effectively in a team environment.
• Assertive and professional communication skills.

Work Modality

Hybrid (rotation every 2 months)

Work Location

Medellín

Grade

007

Schedule

Monday to Thursday: 7:00 a.m. - 4:00 p.m.

Friday: 7:00 a.m. - 3:30 p.m.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.