Freight Operations & Sales Specialist

Formulated Automation; Medellín; Hybrid; COP 146,693,000 - 234,708,000; Full time

Job summary

Formulated Automation is seeking a Freight Operations & Sales Specialist to manage shipments from pickup to delivery while driving outbound sales and lane development for US clients in a hybrid setup with EST overlap.

You will build and nurture shipper relationships, execute proactive outreach, coordinate box truck and truckload movements, optimize backhaul utilization, and maintain CRM/TMS records; report directly to the Operations Lead.

Qualifications

• 2+ years of U.S. freight brokerage, 3PL, or trucking operations experience.
• Proven outbound sales, cold calling, and building new freight lanes.
• Experience coordinating box truck or truckload shipments and daily ops issues.
• Advanced English with strong communication for U.S. client interaction.
• Track record of achieving targets like backhaul utilization and weekly volume.
• Ability to report to leadership and work independently in a fast-paced environment.

Responsibilities

• Sales & Lane Development (75% focus): outbound calling and lead generation to build shipper relationships and lanes.
• Inbound & Client Engagement (25% focus): respond to inquiries and manage ongoing communications.
• Volume & Capacity Growth: drive carrier growth to target weekly volume across carriers.
• Backhaul Optimization: focus on securing return loads to exceed 90% backhaul fill.
• Operations & Execution: coordinate daily freight progress with drivers and U.S. clients; resolve issues.
• Documentation & Systems: prepare rate confirmations, BOLs, PODs; maintain CRM/TMS records.

Skills

US freight operations

Outbound sales

Cold calling

Account management

English proficiency

Tools

GoHighLevel

LoadStop

Macropoint

Trucker Tools

Job description

Hi there! We are South and our client is looking for a Freight Operations & Sales Specialist!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited.
• Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile.

About The Engagement

We are supporting an expanding U.S. box truck brokerage connecting shippers with reliable transportation solutions. They are seeking a hands-on logistics and sales professional to join their team in a dedicated hybrid role, reporting directly to the Operations Lead.

This engagement combines daily shipment coordination with aggressive commercial outreach. You will manage shipments from pickup to delivery, maintain customer and carrier relationships, build new freight lanes, and generate consistent volume across key corridors. A core focus will be optimizing carrier capacity, building profitable lanes, and securing return loads to maintain a backhaul utilization rate above 90%.

Core Responsibilities

• Sales & Lane Development (75% focus): Execute proactive outbound cold calling and lead generation to build new shipper relationships and establish consistent freight lanes.
• Inbound & Client Engagement (25% focus): Follow up on inbound inquiries, respond to customer quotes, and manage ongoing account communications.
• Volume & Capacity Growth: Drive carrier growth to target a minimum weekly volume of $5,000 across multiple carriers.
• Backhaul Optimization: Focus on selling and securing return loads to ensure a backhaul fill rate exceeding 90%.
• Operations & Execution: Coordinate daily freight progress, communicate with drivers and U.S. clients, and resolve operational issues promptly.
• Documentation & Systems: Prepare rate confirmations, Bills of Lading (BOLs), Proofs of Delivery (PODs), and maintain accurate CRM and TMS records.

Key Qualifications

Must-Have

• 2+ years of experience in U.S. freight brokerage, 3PL, or trucking operations.
• Proven experience in proactive cold calling, outbound sales, and building new freight lanes from scratch.
• Hands-on experience coordinating box truck or truckload shipments and handling daily operational issues.
• Advanced English proficiency with strong verbal communication skills for direct U.S. client interaction.
• Track record of achieving operational targets, such as high backhaul utilization rates and weekly volume goals.
• Ability to report directly to leadership and work independently in a fast-paced environment.

Nice to Have

• Specific experience in box truck, middle-mile, or expedited freight.
• Familiarity with CRM, TMS, and tracking platforms (e.g., GoHighLevel, LoadStop, Macropoint, Trucker Tools).
• Existing network of U.S. shippers or carriers.
• Knowledge of major U.S. freight corridors and transit times.

Engagement Details & Culture

• Competitive monthly salary.
• Flexibility & Setup: Dedicated remote engagement working with a growing U.S. logistics team.
• Schedule & Availability: Core overlap availability Monday through Friday, 8:00 AM–5:00 PM EST.
• Time Away: 6 major U.S. holidays plus 10 flexible planned non-working days per year
• Room to contribute: Join a growing brokerage where you can help improve processes and support business growth.

If you have a strong understanding of U.S. freight operations, enjoy working with customers, and are interested in contributing to business development, we'd love to hear from you.