Carrier Support

Talento; Medellín; On-site; COP 138,664,000 - 217,901,000; Full time

Job summary

Talento is seeking an Onboarding & Support Specialist to guide newly approved customers through onboarding, help them launch on our platform, and support first funded transactions. You will coordinate with internal teams and maintain CRM records to ensure a seamless experience.

You will work in a client-facing role requiring fluent English and Spanish and a strong understanding of U.S. freight brokerage operations. This role includes training, calls, and ongoing customer success activities.

Qualifications

• Experience in the U.S. freight brokerage onboarding process
• Fluent in English and Spanish (verbal and written)
• Strong organizational skills with multi-account management
• Knowledge of brokerage operations and carrier onboarding

Responsibilities

• Manage client onboarding from approval through first funding
• Train clients on platform setup and transaction processing
• Coordinate with Operations, Risk, Underwriting, Integrations, and Development
• Monitor first transactions to ensure funding
• Support debtor verification and NOA processes
• Maintain CRM records and onboarding status updates
• Provide customer support via phone and email
• Re-engage inactive accounts and identify success opportunities

Skills

Bilingual English/Spanish

Freight brokerage experience

Client onboarding

CRM management

Phone & email support

Tools

CRM systems

Job description

Are you experienced in the U.S. freight brokerage industry and passionate about delivering a world-class client experience? We are looking for an Onboarding & Support Specialist to join our growing team.

In this client-facing role, you will guide newly approved customers through the onboarding process, help them successfully launch on our platform, support their first funded transactions, and ensure a seamless transition to ongoing support and integrations.

What You'll Do

• Manage client onboarding from approval through first funding
• Train clients on platform setup and transaction processing
• Coordinate with internal teams including Operations, Risk, Underwriting, Integrations, and Development
• Monitor clients' first transactions to ensure successful funding
• Support debtor verification and Notice of Assignment (NOA) processes
• Maintain CRM records and onboarding status updates
• Provide exceptional customer support via phone and email
• Re-engage inactive accounts and identify customer success opportunities

What We're Looking For

• Fluent English and Spanish (professional verbal and written communication is required)
• Minimum 2 year of experience in a U.S. freight brokerage environment
• Strong understanding of brokerage operations, carrier onboarding, invoicing, customer setup, and carrier payments
• Experience with carrier sales, account management, or cradle-to-grave freight brokerage is highly preferred
• Knowledge of freight documents such as BOLs, PODs, Rate Confirmations, and Invoices
• Strong organizational skills with the ability to manage multiple accounts simultaneously
• Comfortable leading client calls, virtual trainings, and screen-sharing sessions