Customer Support Pro — Growth & Impact

TaskUs; Cali; Presencial; COP 279.000 - 390.600; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prepaid medicine 100% for you, 50% for family

Dental plan

Life insurance

Wellness programs

Birthday leave

Door to door transportation

Descripción de la vacante

A leading outsourcing company in Cali is seeking a #RidiculouslyGood Teammate for a full-time customer service role. Responsibilities include handling inbound and outbound calls, resolving inquiries via email and live chat, and ensuring customer satisfaction. Candidates must possess strong problem-solving skills, excellent English communication abilities, and a willingness to adapt to training and schedules. This position offers a competitive salary, bonuses, and various benefits, including prepaid medicine and growth opportunities.

Formación

• Eloquent communicator focused on resolving issues.
• Willingness to work on shifting schedules.
• Prepared to participate in training for continuous self-improvement.

Responsabilidades

• Receive inbound calls and provide email support.
• Resolve customer complaints effectively.
• Ensure that all interactions meet Quality Guidelines.

Conocimientos

Problem-solving skills

Critical thinking skills

Verbal communication in English

Written communication in English

Flexibility and multitasking

Attention to detail

Descripción del empleo

A leading outsourcing company in Cali is seeking a #RidiculouslyGood Teammate for a full-time customer service role. Responsibilities include handling inbound and outbound calls, resolving inquiries via email and live chat, and ensuring customer satisfaction. Candidates must possess strong problem-solving skills, excellent English communication abilities, and a willingness to adapt to training and schedules. This position offers a competitive salary, bonuses, and various benefits, including prepaid medicine and growth opportunities.