Enterprise Learning Solutions Architect

Platzi; Bogotá ciudad; Presencial; COP 72.000.000 - 120.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Laptop provided

Smartphone provided

Ergonomic chair

Monitor

Kindle books

Descripción de la vacante

Platzi Learn at Platzi is seeking a Customer Success professional to guide enterprise clients through implementation, ensuring results from onboarding to measurable outcomes. You will review generated courses, focusing on clip quality, structure, and student experience.

As the liaison between clients and our internal teams, you will document friction with context to steer product improvements and turn each client’s needs into concrete actions inside the platform, empowering client content teams

Formación

• 3+ years in customer success, implementation, instructional design, or learning experience design.
• Experience in B2B SaaS or edtech.
• Experience managing enterprise clients as your main point of contact.
• English at B2 minimum, spoken and written.
• Background in instructional design, pedagogy, or corporate training.
• Hands-on experience with AI tools for content generation.

Responsabilidades

• Guide new and existing clients through their Platzi Learn implementation, from onboarding to results.
• Build and review generated courses with a critical eye: clip quality, pedagogical structure, content clarity, and student experience.
• Be the bridge between the client and the internal team. Spot friction, document it, and communicate it with context so client feedback shapes the product.
• Understand each client's business well enough to turn their needs into concrete decisions inside the platform.
• Train the client's content teams so they can run Platzi Learn on their own.

Conocimientos

Customer success

Implementation

Instructional design

Learning experience design

English proficiency (B2)

AI content generation tools

Herramientas

AI content tools

Descripción del empleo

Platzi Learn at Platzi is seeking a Customer Success professional to guide enterprise clients through implementation, ensuring results from onboarding to measurable outcomes. You will review generated courses, focusing on clip quality, structure, and student experience.

As the liaison between clients and our internal teams, you will document friction with context to steer product improvements and turn each client’s needs into concrete actions inside the platform, empowering client content teams