Remote Learning Solutions Consultant for Enterprise

Platzi; Bogotá ciudad, Medellín; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Laptop and equipment

Kindle books

Maternity/Paternity leave

Share options

15 days vacation

Online therapy

Team in-person gatherings

Descripción de la vacante

Platzi is seeking a skilled Customer Success / Learning Experience professional to guide enterprise clients through Platzi Learn implementations, from onboarding to measurable outcomes. You will collaborate with clients and internal teams to turn business needs into effective learning solutions.

You will review generated courses for quality and pedagogy, ensure smooth cross-functional feedback, and empower client teams to operate Platzi Learn independently, helping clients achieve contract goals.

Formación

• 3+ years in customer success, implementation, instructional design, or learning experience design.
• Experience in B2B SaaS or edtech.
• Experience managing enterprise clients as your main point of contact.
• English at B2 minimum, spoken and written.
• Background in instructional design, pedagogy, or corporate training.
• Hands-on experience with AI tools for content generation.

Responsabilidades

• Guide new and existing clients through their Platzi Learn implementation, from onboarding to results.
• Build and review generated courses with a critical eye: clip quality, pedagogical structure, content clarity, and student experience.
• Be the bridge between the client and the internal team. Spot friction, document it, and communicate it with context so client feedback shapes the product.
• Understand each client's business well enough to turn their needs into concrete decisions inside the platform.
• Train the client's content teams so they can run Platzi Learn on their own.

Conocimientos

Customer success

Implementation

Instructional design

B2 English

AI content tools

Descripción del empleo

Platzi is seeking a skilled Customer Success / Learning Experience professional to guide enterprise clients through Platzi Learn implementations, from onboarding to measurable outcomes. You will collaborate with clients and internal teams to turn business needs into effective learning solutions.

You will review generated courses for quality and pedagogy, ensure smooth cross-functional feedback, and empower client teams to operate Platzi Learn independently, helping clients achieve contract goals.