Account Project Manager

InEvent; Bogotá ciudad; Remote; COP 191,077,000 - 318,461,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off (PTO)

Language Learning Programs

Birthday Gift and Work Anniversary GIF

Birthday Off

Job summary

InEvent is a remote event tech company seeking an Account Project Manager (Enterprise) to support enterprise clients across multiple countries. You will manage relationships, drive platform adoption, upsell where appropriate, and collaborate with Customer Success on enterprise accounts.

The role requires 3-5 years of related experience, strong client communication, and the ability to travel internationally as needed.

Qualifications

• 3 - 5 years of experience in Customer Success, Account Management or Account Development.
• Experience in client retention and continuous usage of the solution/service.
• Exceptional ability to communicate and foster positive business relationships.
• Technical skills is a must; ability to troubleshoot as needed.

Responsibilities

• Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s).
• Review client concerns and seek to improve all aspects of the client experience with the company.
• Constantly promote the value of the InEvent platform and upselling through customer/client experience.
• Grow and expand clients platform usage within their organization.
• Suggest optimization of existing processes within all Customer Success initiatives.
• Mentor and coach Customer Success trainers when collaborating on Enterprise accounts.

Skills

Customer Success

Account Management

CRM systems

Communication

Travel ready

Tools

Pipedrive

HubSpot

SSO

Job description

About InEvent

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

About InEvent

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

Who We Are

InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team.

InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us!

Account Project Manager (Enterprise)

Responsibilities

• Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
• Review client concerns and seek to improve all aspects of the client experience with the company;
• Constantly promote the value of the InEvent platform and upselling through customer/client experience;
• Grow and expand clients platform usage within their organization;
• Suggest optimization of existing processes within all Customer Success initiatives;
• Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.

Qualifications & Requirements

• 3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must;
• Experience in client retention and continuous usage of the solution/service;
• Exceptional ability to communicate and foster positive business relationships;
• Technical skills is a must;
• Accountability and personal organization are essential;
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
• Experience using CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is a plus.
• Ability to travel internationally as needed, including short-term business trips to the United States; must be able to obtain and maintain required travel documentation (e.g., visas)

Perks

• Health Insurance
• Paid Time Off (PTO)
• Language Learning Programs
• Birthday Gift and Work Anniversary Gifts
• Birthday Off

CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.

#Inspiration - To learn more about us and our values visit us here.