Payments Account Executive – Growth & Renewals

Toppan Security Limited; Soacha ciudad; On-site; COP 40,000,000 - 70,000,000; Full time

Job summary

TOPPAN Security Limited is seeking an Account Executive – Payments to manage and grow an assigned portfolio in Colombia. You will deepen relationships with banks, fintechs, and payment processors, driving renewals, cross-selling, upselling, and revenue growth.

You will coordinate commercial, technical, operational, and service teams to deliver on commitments and build long-term partnerships, while maintaining accurate CRM records and forecasting growth opportunities.

Qualifications

• 3–4 years of experience managing and developing B2B accounts, preferably with banks, financial institutions, fintechs, acquirers, issuers, processors, or other participants in Colombia’s payments ecosystem.

Responsibilities

• Develop and execute account plans with revenue, retention, portfolio penetration, and customer growth objectives.
• Expand business within existing accounts through cross-selling and upselling relevant payment products, services, and solutions.
• Map decision-makers, influencers, users, and technical, operational, procurement, and finance stakeholders to build multilevel relationships.
• Anticipate renewals, tenders, new programs, migrations, regulatory changes, supply needs, and innovation opportunities.
• Maintain a strong opportunity pipeline and accurate CRM records, including probabilities, next steps, close dates, and opportunity history.
• Prepare accurate monthly, quarterly, and annual sales forecasts, explaining variances, risks, and recovery plans.
• Lead periodic business reviews covering performance, service levels, projects, opportunities, and improvement plans.
• Coordinate with Operations, Customer Service, Finance, Product, Presales, Supply Chain, and other teams to meet commitments.
• Proactively manage commercial or operational incidents, keeping customers informed and coordinating corrective actions through closure.
• Negotiate proposals, renewals, and commercial agreements while protecting pricing, margins, payment terms, and long-term account sustainability.
• Monitor satisfaction, churn risk, competitive activity, and market developments to support retention and growth.
• Ensure compliance with internal policies, approval processes, contractual documentation, and applicable ethical and security standards.

Skills

Customer focus

Stakeholder management

Consultative selling

Negotiation

Ownership

Cross-functional coordination

CRM proficiency

Excel

Presentation tools

Commercial analysis

Education

Bachelor’s degree in business-related field

Tools

CRM software

Job description

TOPPAN Security Limited is seeking an Account Executive – Payments to manage and grow an assigned portfolio in Colombia. You will deepen relationships with banks, fintechs, and payment processors, driving renewals, cross-selling, upselling, and revenue growth.

You will coordinate commercial, technical, operational, and service teams to deliver on commitments and build long-term partnerships, while maintaining accurate CRM records and forecasting growth opportunities.