French/English Customer Service Representative

SupportNinja; Colombia; Presencial; COP 8928 - 13.392; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Paid time off

Bonus and incentive plans

Opportunities for skills training and professional development

Employee Referral Program

Descripción de la vacante

A leading company in outsourcing and offshoring is seeking a French/English Customer Service Representative. In this full-time role, you will assist customers by responding to inquiries and resolving issues while maintaining a professional attitude. The ideal candidate will be proficient in multiple languages and have previous customer service experience.

Formación

• Proficient in English, French, and Spanish.
• Previous customer service experience, preferably in a call center.
• Strong verbal and written communication skills.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues in a timely manner.
• Document customer interactions in the CRM.

Conocimientos

Communication

Customer Service

Problem Solving

Herramientas

CRM

Descripción del empleo

Join to apply for the French/English Customer Service Representative role at SupportNinja.

What does a day in the life of a Customer Service Representative look like?

1. Respond promptly and professionally to customer inquiries via phone, email, and/or chat.
2. Provide accurate information about products and services to customers.
3. Resolve customer issues in a timely and efficient manner.
4. Follow up with customers to ensure their issues are resolved satisfactorily.
5. Accurately document customer interactions in the organization’s CRM.
6. Adhere to company policies and procedures.
7. Meet or exceed performance targets for KPIs.
8. Participate in training and continuous learning to improve knowledge of products, services, and processes.
9. Collaborate with other departments as needed.
10. Maintain a positive, empathetic, and professional attitude towards customers and colleagues.
11. Perform other duties as assigned.

What are the required qualifications?

• Proficient in English, French, and Spanish.
• Previous customer service experience or equivalent, preferably in a call center environment.
• Strong verbal and written communication skills.
• Proficient in using computers and software applications, CRM experience preferred.

Ninja Perks and Benefits

• Competitive compensation.
• Paid time off.
• Bonus and incentive plans.
• Opportunities for skills training and professional development.
• Employee Referral Program.

If interested, access your instant interview here: https://alpharun.com/i/aqaIQ_hyM3bRks_q0_YM7

Additional information

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service and Administrative
• Industries: Outsourcing and Offshoring Consulting