Customer Support Pro - Growth & Weekly Pay, Weekends Off

OSA Outsourcing Advantage; Colombia; Presencial; COP 77.775.617 - 116.663.425; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly payments

Weekends off

Growth opportunities

Supportive environment

Descripción de la vacante

OSA Outsourcing Advantage is seeking a Customer Support Representative to handle inquiries across phone, email, chat, and social channels for US-based clients. The role focuses on delivering exceptional experiences, documenting interactions, and meeting defined response times.

The ideal candidate has 2+ years in customer service, strong English communication, and experience with CRM/ticketing systems. Work hours align with Eastern Time, with opportunities for growth in a supportive environment.

Formación

• 2+ years of customer service experience.
• Excellent English communication.
• CRM/ticketing system experience.
• Problem-solving skills.
• Ability to multitask.
• Reliable internet.
• Customer-focused mindset.
• English proficiency at C1+ with neutral accent.
• Availability to work during ET business hours.

Responsabilidades

• Respond to customer inquiries
• Resolve issues professionally
• Document interactions accurately
• Escalate complex issues
• Meet response-time goals
• Maintain customer satisfaction
• Collaborate with internal teams
• Follow company procedures

Conocimientos

Customer service

English communication

Problem-solving

Multitasking

Professional attitude

Reliable internet

Customer-focused mindset

English (C1+)

ET hours availability

Herramientas

Zendesk

Freshdesk

Intercom

Salesforce

Descripción del empleo

OSA Outsourcing Advantage is seeking a Customer Support Representative to handle inquiries across phone, email, chat, and social channels for US-based clients. The role focuses on delivering exceptional experiences, documenting interactions, and meeting defined response times.

The ideal candidate has 2+ years in customer service, strong English communication, and experience with CRM/ticketing systems. Work hours align with Eastern Time, with opportunities for growth in a supportive environment.