Player Experience & Support Specialist

Goodrec Inc; Colombia; A distancia; COP 55.100.466 - 88.160.746; Jornada completa

Descripción de la vacante

A fast-growing sports tech startup is seeking a Customer Service representative to enhance player engagement and satisfaction. The ideal candidate will have strong problem-solving skills and experience in operations or service roles. Responsibilities include engaging with players, monitoring satisfaction, and delivering exceptional support. This position requires flexibility to work evenings and weekends, and a bachelor's degree or equivalent experience is preferred. Join us in shaping the future of sports globally.

Formación

• 1-3 years in commercial roles such as operations, service or sales.
• Advanced English level with strong verbal and written skills.
• Flexible schedule and ability to work evenings and weekends.

Responsabilidades

• Proactively engage with players to enhance their experience.
• Monitor and improve player satisfaction with the app.
• Investigate and solve player issues promptly.
• Analyze player ratings to improve feedback.
• Deliver high-quality customer support continuously.
• Create a joyful gaming experience for players.

Conocimientos

Tech-Savvy

Problem Solver

Interpersonal Skills

Educación

Bachelor’s degree or relevant experience

Descripción del empleo

A fast-growing sports tech startup is seeking a Customer Service representative to enhance player engagement and satisfaction. The ideal candidate will have strong problem-solving skills and experience in operations or service roles. Responsibilities include engaging with players, monitoring satisfaction, and delivering exceptional support. This position requires flexibility to work evenings and weekends, and a bachelor's degree or equivalent experience is preferred. Join us in shaping the future of sports globally.