Player Experience & Support Specialist

Goodrec Inc; Colombia; Remote; COP 55,100,466 - 88,160,746; Full time

Job summary

A fast-growing sports tech startup is seeking a Customer Service representative to enhance player engagement and satisfaction. The ideal candidate will have strong problem-solving skills and experience in operations or service roles. Responsibilities include engaging with players, monitoring satisfaction, and delivering exceptional support. This position requires flexibility to work evenings and weekends, and a bachelor's degree or equivalent experience is preferred. Join us in shaping the future of sports globally.

Qualifications

• 1-3 years in commercial roles such as operations, service or sales.
• Advanced English level with strong verbal and written skills.
• Flexible schedule and ability to work evenings and weekends.

Responsibilities

• Proactively engage with players to enhance their experience.
• Monitor and improve player satisfaction with the app.
• Investigate and solve player issues promptly.
• Analyze player ratings to improve feedback.
• Deliver high-quality customer support continuously.
• Create a joyful gaming experience for players.

Skills

Tech-Savvy

Problem Solver

Interpersonal Skills

Education

Bachelor’s degree or relevant experience

Job description

A fast-growing sports tech startup is seeking a Customer Service representative to enhance player engagement and satisfaction. The ideal candidate will have strong problem-solving skills and experience in operations or service roles. Responsibilities include engaging with players, monitoring satisfaction, and delivering exceptional support. This position requires flexibility to work evenings and weekends, and a bachelor's degree or equivalent experience is preferred. Join us in shaping the future of sports globally.