Marketplace Support Specialist

Resolv Global; Galapa; Presencial; COP 22.045.832 - 30.864.165; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Weekly pay

Descripción de la vacante

Resolv Global is expanding its customer support team in a role focused on helping healthcare professionals and organizations use our marketplace platform. You will handle email and chat inquiries, assist with login issues, and guide users through platform features while maintaining meticulous records and delivering empathetic service.

The position offers a full-time contractor role with weekly pay, paid training, and opportunities to grow in a structured environment.

Formación

• Minimum experience in customer service, help desk or technical support.
• Strong written English communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to troubleshoot and resolve issues independently.
• Comfortable with fast-paced environments and multiple priorities.
• Demonstrated problem-solving and critical-thinking abilities.
• Professional, customer-focused approach to interactions.
• Experience with ticketing systems, CRM or support tools preferred.
• Experience with email and chat support is highly preferred.

Responsabilidades

• Respond to customer inquiries via email and chat.
• Assist users with account access and login issues.
• Perform password resets and account recovery support.
• Help users navigate platform features and processes.
• Support background check and credential inquiries.
• Investigate customer concerns and identify solutions.
• Escalate complex issues to internal teams.
• Maintain accurate records and case documentation.
• Meet quality, productivity, and service-level expectations.
• Deliver professional and empathetic customer experiences.

Conocimientos

Customer service experience

English proficiency

Attention to detail

Troubleshooting

Multitasking

Problem solving

Customer focus

CRM tools

Email/chat support

Descripción del empleo

We are growing our customer support team and are looking for motivated, detail-oriented professionals who enjoy helping people solve problems and creating positive customer experiences.

As a Marketplace Support Specialist, you will support a fast-paced online platform serving healthcare professionals and organizations. Working primarily through email and chat, you will assist users with account access, credential verification, scheduling inquiries, background check questions, password resets, and general platform support.

This is an excellent opportunity for candidates who enjoy problem-solving, communicating clearly, and working in a structured, customer-focused environment.

What You'll Be Doing

• Responding to customer inquiries via email and chat


• Assisting users with account access and login issues


• Performing password resets and account recovery support


• Helping users navigate platform features and processes


• Supporting background check and credential-related inquiries


• Investigating customer concerns and identifying appropriate solutions


• Escalating complex issues to the appropriate internal teams


• Maintaining accurate records and case documentation


• Meeting quality, productivity, and service-level expectations


• Delivering a professional and empathetic customer experience with every interaction

Schedule

• Coverage operates between 8:00 AM and 8:00 PM Central Time


• Rotating schedules within operating hours


• Schedule details will be provided during the hiring process

Compensation & Contract

• USD $5.75 per hour


• Paid weekly


• Paid training provided


• Full-time opportunity


• Independent Contractor

Why Join Us?

• Stable, long-term opportunity


• Supportive team environment


• Professional growth opportunities


• Structured onboarding and training


• Opportunity to develop expertise in customer support operations

Requirements

What We're Looking For

• Previous experience in customer service, customer support, help desk, or technical support


• Strong written English communication skills


• Excellent attention to detail and organizational skills


• Ability to troubleshoot and resolve issues independently


• Comfortable working in a fast-paced environment with multiple priorities


• Strong problem-solving and critical-thinking abilities


• Professional, customer-focused mindset


• Experience working with ticketing systems, CRM platforms, or support tools is preferred


• Experience with email and chat support is highly preferred