Tech-Savvy Customer Service Pro — Multi-System Scheduler

InsideOut; Bogotá; Presencial; COP 78.103.000 - 118.717.000; Jornada completa

Descripción de la vacante

InsideOut is seeking a Customer Service Representative to manage inbound scheduling, lead follow-up, and real-time coordination with the outside sales team for a fast-paced client services environment. The role requires fluency in English, comfort with multiple software systems, and a proactive, customer-centric approach to ensure accurate data entry and timely responses.

This remote position offers exposure to dynamic residential/commercial projects and opportunities to optimize processes

Formación

• Fluent English with strong spoken and written communication.
• Ability to manage multiple systems while maintaining high-quality customer service.
• Excellent coordination between customers and outside sales team.
• Proactive and problem-solving mindset.

Responsabilidades

• Handle inbound calls, texts, and emails efficiently.
• Schedule estimates and coordinate calendars with outside sales in real time.
• Follow up with missed or inactive leads.
• Enter customer data accurately in multiple systems.
• Improve messaging and processes based on feedback.

Conocimientos

Fluent English

Phone presence

Customer communication

Multi-system navigation

Sales liaison

Herramientas

CRM software

Scheduling tools

Customer management

Descripción del empleo

InsideOut is seeking a Customer Service Representative to manage inbound scheduling, lead follow-up, and real-time coordination with the outside sales team for a fast-paced client services environment. The role requires fluency in English, comfort with multiple software systems, and a proactive, customer-centric approach to ensure accurate data entry and timely responses.

This remote position offers exposure to dynamic residential/commercial projects and opportunities to optimize processes