Customer Service Representative

Solvo Global Inc.; Medellín; Presencial; COP 20.088.000 - 33.480.000; Jornada completa

Descripción de la vacante

Solvo Global Inc. is seeking a Customer Service Representative to deliver outstanding chat support for beauty customers, handling inquiries, troubleshooting issues, order updates, and general account assistance.

You will maintain up-to-date product knowledge, use templates for consistency, document interactions in the database, and collaborate with team leads to meet KPIs and ensure a high-quality customer experience.

Formación

• Excellent customer service and problem-solving abilities.
• Positive attitude and a genuine passion for helping people.
• Ability to work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Commitment to quality, professionalism, and continuous improvement.
• Flexibility to work weekends and evening shifts as required.

Responsabilidades

• Assist customers via chat with product purchases, order status inquiries, service-related questions, and general support needs.
• Troubleshoot issues and provide accurate solutions while ensuring a positive customer experience.
• Maintain up-to-date knowledge of products, procedures, and industry trends.
• Deliver professional, courteous, and high-quality service in every interaction.
• Utilize chat communication templates to ensure consistency and efficiency.
• Accurately document all customer interactions in the internal database.
• Collaborate with Team Leads, Trainers, Quality Advocates, and Managers to meet performance goals and continuously improve.
• Meet and exceed established KPIs while maintaining excellence in customer satisfaction.

Conocimientos

Customer service

Problem-solving

Attention to detail

Organizational skills

Communication

Flexibility

Descripción del empleo

Do you have a passion for helping people and delivering outstanding customer service? Join a team dedicated to creating exceptional customer experiences while supporting one of the leading names in the beauty industry.

As a Customer Service Representative, you will provide support through chat, assisting customers with inquiries, troubleshooting issues, order updates, and general account support while maintaining the highest standards of service.

What You'll Do

• Assist customers via chat with product purchases, order status inquiries, service-related questions, and general support needs.
• Troubleshoot issues and provide accurate solutions while ensuring a positive customer experience.
• Maintain up-to-date knowledge of products, procedures, and industry trends.
• Deliver professional, courteous, and high-quality service in every interaction.
• Utilize chat communication templates to ensure consistency and efficiency.
• Accurately document all customer interactions in the internal database.
• Collaborate with Team Leads, Trainers, Quality Advocates, and Managers to meet performance goals and continuously improve.
• Meet and exceed established KPIs while maintaining excellence in customer satisfaction.

What We're Looking For

• Excellent customer service and problem-solving abilities.
• Positive attitude and a genuine passion for helping people.
• Ability to work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Commitment to quality, professionalism, and continuous improvement.
• Flexibility to work weekends and evening shifts as required.