Customer Service Representative

Promoverme SAS; Colombia; A distancia; COP 27.900.000 - 46.872.000; Jornada completa

Descripción de la vacante

Promoverme SAS is seeking a Customer Service Representative in Colombia to assist clients throughout administrative and document-related processes. This role focuses on delivering clear guidance, accurate information, and timely updates while maintaining organized client records and collaborating with internal teams to ensure service quality.

The ideal candidate will have experience in customer service or administrative roles, be comfortable interacting with international clients, and

Formación

• Experience in customer service or administrative roles.
• Comfortable working with international clients.
• Reliable, organized, and detail-oriented.

Responsabilidades

• Respond to client inquiries via phone, email, and messaging platforms.
• Provide clear instructions on required documents and next steps.
• Maintain accurate client records and case notes.
• Coordinate with internal teams to ensure timely service delivery.
• Follow established procedures and service standards.
• Escalate complex cases when appropriate.

Conocimientos

Written communication

Verbal communication

Attention to detail

Professional client interaction

Process adherence

Descripción del empleo

The Customer Service Representative (CSR) supports clients throughout administrative and document-related processes. This role ensures that clients receive clear guidance, accurate information, and timely updates.

Key Responsibilities

• Respond to client inquiries via phone, email, and messaging platforms
• Provide clear instructions on required documents and next steps
• Maintain accurate client records and case notes
• Coordinate with internal teams to ensure timely service delivery
• Follow established procedures and service standards
• Escalate complex cases when appropriate

Core Skills

• Strong written and verbal communication
• Attention to detail and accuracy
• Professional and courteous client interaction
• Ability to follow structured processes
• Time management and organization

Ideal Candidate

• Experience in customer service or administrative roles
• Comfortable working with international clients
• Reliable, organized, and detail-oriented