Peak Support Applicants

Ubiquity Global Services, Inc.; Bogotá; Presencial; COP 56.554.688 - 94.257.814; Jornada completa

Descripción de la vacante

A global call center service provider located in Bogotá seeks applicants for a customer service representative role. You will manage customer interactions to ensure satisfaction, resolving issues within 24 hours. Ideal candidates will have a high school diploma, strong communication skills, and the ability to work under pressure. A banking background is preferred, with flexible schedules required to meet business needs, including weekends and holidays.

Formación

• High School diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and problem resolution skills.
• Ability to follow instructions for specific customer resolutions tasks.
• Ability to read, write, speak and understand English in a business environment.

Responsabilidades

• Manage each call interaction with customer satisfaction as the priority.
• Identify customers' needs and provide solutions.
• Inform customer about procedures and answer questions.
• Resolve customer issues within 24 hours.
• Provide correct information and show empathy in interactions.

Conocimientos

Excellent verbal and written communication skills

Problem resolution skills

Ability to ask probing questions

Ability to work in a high-pressure environment

PC navigation skills

Understanding of the English language

Educación

High School diploma or equivalent

Descripción del empleo

• Manage each call interaction with our customers’ satisfaction as your number one priority.
• Identify customers’ needs, clarify information, research every issue and provide solutions.
• Inform customer by explaining procedures; answering questions; providing information.
• Deliver on commitments, do what you say you will do.
• Resolve the customer issue same day, at most within 24 hours.
• Always provide correct information to the customer. Listen carefully to understand the true customer question.
• Show empathy and respect with each customer interaction. We talk with a smile on our face.

Requirements:

• High School diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and problem resolution skills.
• Ability to follow instructions for specific customer resolutions tasks.
• Ability to work within a high-pressure environment and maintain a positive interaction for the customer.
• Intermediate proficiency with PC navigation while providing exceptional customer service.
• Ability to read, write, speak and understand the English language in a business environment (85% - 90%).
• Financial services or banking background preferred.
• Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.