Customer Service Representative

INGEPSY; Bogotá ciudad; Híbrido; COP 27.900.000 - 42.408.000; Jornada completa

Descripción de la vacante

Arthur J. Gallagher is seeking a Bilingual Customer Care Advisor for LatAm GCoE in Bogotá. You will handle claims inquiries, resolve customer concerns, and direct calls to the appropriate staff in a fast-paced, hybrid environment.

The role requires Advanced English (minimum B2), strong typing, basic computer skills, and about 1 year in contact center or customer support. On-site training with hybrid operations.

Formación

• Advanced English (minimum B2) required.
• Strong typing skills and basic computer knowledge.
• Availability to handle calls and work on claims-related issues.
• 1 year of previous experience in contact center or customer support roles.

Responsabilidades

• Provide updates on claim statuses and direct calls to the appropriate staff.
• Answer incoming phone inquiries from clients, claimants and medical providers.
• Forward calls to Resolution Managers and claims staff.
• Research, educate customers and explore solutions to ensure a successful resolution.

Conocimientos

Advanced English

Strong typing

Basic computer skills

1 year call center experience

Descripción del empleo

About Gallagher GCoE LatAm: Gallagher GCoE LatAm is part of Gallagher’s global network of Centers of Excellence, designed to deliver scalable, high-quality, and cost-effective solutions. Guided by enterprise priorities and a commitment to long-term value creation, GCoE LatAm positions itself as a dynamic and future-ready partner for our businesses and our people. What makes us different is The Gallagher Way, our shared commitment to doing business the right way, supporting each other, and creating opportunities to learn and grow. Through strategic service planning and the power of global talent, we drive operational efficiency, innovation, and sustainable growth across the region while fostering a collaborative environment where every colleague is valued, respected, and encouraged to explore new ideas. At GCoE LatAm, you’ll find more than a place to work. You’ll discover a culture where curiosity is celebrated, career journeys are supported, and the impact of your contributions can be seen around the world. Join our dynamic team at Arthur J. Gallagher as a Bilingual Customer Care Advisor, where you'll play a crucial role in our fast-paced claims department. This exciting opportunity allows you to handle claims inquiries, resolve customer concerns, and answer questions without the need for a license. Your primary responsibilities will include providing updates on claim statuses and efficiently directing calls to the appropriate claim staff.

How you’ll make an impact

Demonstrate outstanding listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity. Answer incoming phone inquiries from clients, claimants and medical providers about claims information. Forward calls as needed to Resolution Managers and claims staff. Prevent and defuse situations through research, customer education and exploring alternative solutions to ensure a successful resolution.

About you

Advanced English level (Advanced B2 minimum required). Strong typing skills and basic computer knowledge. Availability to handle calls and work on claims-related issues. 1 year of previous experience in contact center or customer support roles. Training will be delivered On Site / Operations will be handled in a Hybrid model