Senior Analyst - Claims Adjuster

Arthur J. Gallagher & Co. (AJG); Medellín; Presencial; COP 40.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

Gallagher is seeking a bilingual Claims Adjuster in Medellín, part of GCoE LatAm, to manage end-to-end insurance claims for US-based clients, ensuring regulatory compliance and exceptional service. This role supports a global hub, contributing to a high-performing claims operation.

You will collaborate with US teams, analyze evidence, negotiate settlements within authority, and document results in our claims systems, leveraging strong communication and analytical skills to deliver value.

Formación

• Bachelor’s degree in Business, Law, or related field.
• 3+ years of experience in insurance claims (motor, property, casualty).
• Fluent in English and Spanish (B2 or C1+ level).
• Strong analytical, negotiation, and communication skills.
• Experience in the insurance or reinsurance industry.

Responsabilidades

• Handle end-to-end claims processes from FNOL to closure.
• Communicate with claimants, vendors, and internal teams via email and phone.
• Analyze documentation to determine liability and coverage.
• Negotiate settlements within delegated authority.
• Ensure compliance with US insurance standards and regulations.
• Maintain accurate and timely documentation in claims systems.

Conocimientos

Bilingual English/Spanish

Analytical skills

Negotiation skills

Communication skills

Educación

Bachelor's degree in Business or Law or related field

Herramientas

Guidewire

Claimonix

CFX

Avaya

Microsoft Office Suite

Descripción del empleo

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Gallagher GCoE LatAm is part of Gallagher’s global network of Centers of Excellence, designed to deliver scalable, high-quality, and cost-effective solutions. Guided by enterprise priorities and a commitment to long-term value creation, GCoE LatAm positions itself as a dynamic and future-ready partner for our businesses and our people.

What makes us different is The Gallagher Way, our shared commitment to doing business the right way, supporting each other, and creating opportunities to learn and grow.

Through strategic service planning and the power of global talent, we drive operational efficiency, innovation, and sustainable growth across the region while fostering a collaborative environment where every colleague is valued, respected, and encouraged to explore new ideas.

At GCoE LatAm, you’ll find more than a place to work. You’ll discover a culture where curiosity is celebrated, career journeys are supported, and the impact of your contributions can be seen around the world.

As a Claims Adjuster, you will manage end-to-end claims processes including investigation, evaluation, negotiation, and settlement. You’ll work closely with US-based teams and clients, ensuring compliance with US insurance regulations and delivering exceptional customer service.

How you'll make an impact

• Handle assigned claims from FNOL to closure.
• Communicate with claimants, vendors, and internal teams via email and phone.
• Analyze documentation to determine liability and coverage.
• Negotiate settlements within delegated authority.
• Ensure compliance with US insurance standards and regulations.
• Maintain accurate and timely documentation in claims systems.

About you

• Bachelor’s degree (Business, Law, or related field).
• 3+ years of experience in insurance claims (motor, property, casualty).
• Fluent in English and Spanish (B2 or C1+ level).
• Strong analytical, negotiation, and communication skills.
• Experience in the insurance or reinsurance industry.

Preferred Tools & Systems:

• Guidewire, Claimonix, CFX, Avaya, Microsoft Office Suite.