Customer Support Specialist

World Courier de Colombia S.A.; Bogotá ciudad; Presencial; COP 39.060.000 - 61.380.000; Jornada completa

Descripción de la vacante

World Courier de Colombia S.A. is seeking a customer operations professional to support assigned accounts, process orders, and ensure service continuity.

The role requires 2+ years in customer service or order management, English fluency, and MS Office skills. Shift: Thursday to Monday, 8:30am–6pm. Studying last semesters or graduated are eligible.

Join a global pharmaceutical solutions network and help maintain accurate records and timely fulfillment for customers in Colombia.

Formación

• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support.
• Proficient in MS Office.
• Advanced English with logistics experience preferred.

Responsabilidades

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Conocimientos

Advanced English

Logistics experience

Customer service

Educación

University student in later semesters or graduated

Herramientas

Microsoft Office

Descripción del empleo

World Courier de Colombia S.A. is seeking a customer operations professional to support assigned accounts, process orders, and ensure service continuity.

The role requires 2+ years in customer service or order management, English fluency, and MS Office skills. Shift: Thursday to Monday, 8:30am–6pm. Studying last semesters or graduated are eligible.

Join a global pharmaceutical solutions network and help maintain accurate records and timely fulfillment for customers in Colombia.