Global Customer Operations Specialist

AmerisourceBergen; Bogotá ciudad; Presencial; COP 24.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

World Courier de Colombia S.A. seeks a Customer Service Operations Specialist to support customer onboarding, account management and service operations. You will help maintain accurate records and resolve inquiries while ensuring compliant solutions.

The role emphasizes collaboration with internal teams, monitor service performance, and driving continuous improvement in a fast-paced logistics environment. A bachelor’s in a related field is required.

Formación

• Bachelor’s degree in a related field is required.
• Up to 2 years in customer operations or onboarding is preferred.
• Experience in logistics, healthcare or supply chain is a plus.

Responsabilidades

• Support customer account onboarding, setup and maintenance.
• Coordinate customer requests, service inquiries, orders and returns.
• Monitor account activity and identify service issues.
• Maintain accurate customer records and system updates.
• Track cases and service requests to ensure timely resolution.
• Collaborate with Operations, Procurement and other teams.
• Escalate complex issues and contribute to process improvements.
• Assist with process documentation and training materials.

Conocimientos

Customer service

Stakeholder management

Communication

Organizational skills

Problem solving

Microsoft Office

Business systems

Educación

Bachelor's degree in Business, Operations, Procurement, Communications or related field

Herramientas

Microsoft Office

Descripción del empleo

World Courier de Colombia S.A. seeks a Customer Service Operations Specialist to support customer onboarding, account management and service operations. You will help maintain accurate records and resolve inquiries while ensuring compliant solutions.

The role emphasizes collaboration with internal teams, monitor service performance, and driving continuous improvement in a fast-paced logistics environment. A bachelor’s in a related field is required.