Collections Specialist (Hindi/Punjabi speaker) | Remote

Whizz; Colombia; Remote; COP 133,677,000 - 203,698,000; Full time

Benefits offered by this job

Competitive salary with performanceBon

Friendly and supportive team

Opportunity to work at aninternational

Job summary

Whizz is hiring a Collections Specialist to join a remote team and support rapid growth. You will monitor overdue accounts, keep meticulous records, and balance customer service with effective collections.

The role requires strong negotiation skills and knowledge of relevant laws, with a focus on compliant, results-driven collections for an international audience. The position offers a competitive salary, 40 hours weekly, and opportunities to grow professionally while collaborating with

Qualifications

• 1+ years of experience in Collections.
• Fluent in English (at least C1), knowledge of Hindi/Punjabi.
• Proficiency with Microsoft Office and Google Workspace.
• Strong negotiation skills, attention to detail, and the ability to handle challenging customers.
• Requires high-speed internet, PC, and headset.
• Knowledge of state and federal collection laws (preferred).

Responsibilities

• Monitor and track overdue accounts, using established protocols to secure timely payments.
• Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices.
• Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.
• Collaborate with other departments to resolve customer issues and disputes efficiently.
• Prepare and provide regular reports on debt collection activities and progress.
• Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.

Skills

Collections experience

English (C1)

Hindi/Punjabi language

Negotiation

Customer service

Tools

Microsoft Office

Google Workspace

Job description

Position

Collections Agent

Location

Remote

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we're seeking a Collections Specialist to join our remote team and support our growth.

Responsibilities

• Monitor and track overdue accounts, using established protocols to secure timely payments
• Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices
• Provide exceptional customer service to balance high customer satisfaction with effective collections efforts
• Collaborate with other departments to resolve customer issues and disputes efficiently
• Prepare and provide regular reports on debt collection activities and progress
• Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities

Requirements

• 1+ years of experience in Collections
• Fluent in English (at least C1 level), knowledge of additional language Hindi/Punjabi
• Proficiency with Microsoft Office and Google Workspace
• Strong negotiation skills, attention to detail, and the ability to handle challenging customers
• High-speed internet connection, personal computer, and headset
• Knowledge of state and federal collection laws (preferred)

Working Hours

• 40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame
• Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours

Benefits

• Competitive salary with performance bonuses
• Friendly and supportive team
• Opportunity to work and grow professionally at an international level