Dispatcher

Lean Solutions Group; Cartagena de Indias; On-site; COP 18,000,000 - 30,000,000; Full time

Job summary

Lean Solutions Group is seeking a Dispatcher to support daily logistics operations in Cartagena de Indias. The role focuses on monitoring shipment documentation, tracking cargo movements, and delivering timely updates to ensure complete visibility from pickup to delivery.

The ideal candidate has experience in dispatch/logistics, strong Excel skills, and excellent communication. Candidates should show attention to detail, multi-tasking, and the ability to work under pressure in a fast-paced

Qualifications

• Previous experience in Dispatch, Logistics, Track & Trace, or transportation-related operations.
• Knowledge of shipment documentation and POD processes.
• Proficiency in Microsoft Excel.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Strong multitasking, organizational, and time management abilities.
• Analytical and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Proactive attitude and strong follow-up skills.
• English level: B2 or higher.

Responsibilities

• Upload and maintain shipment documentation, including Proofs of Delivery (PODs), in the Alvys TMS.
• Verify that all required shipment documents are available and properly updated in the system.
• Follow up with carriers to request missing or incomplete documentation.
• Contact carriers by phone when necessary to obtain shipment updates or resolve documentation issues.
• Update Excel spreadsheets with accurate shipment statuses and relevant load information.
• Perform Track & Trace activities through the TruckerTools platform for shipments handled by third-party carriers.
• Monitor shipments from pickup through final delivery to ensure proper visibility and traceability.
• Maintain accurate and up-to-date shipment records.
• Respond to emails and internal requests in a timely and professional manner.
• Stay available through assigned communication channels and promptly address urgent requests.
• Complete assigned tasks within established deadlines and attend scheduled team meetings.

Skills

Attention to detail

Time management

Communication skills

Multitasking

Analytical thinking

Problem solving

Proactive attitude

English proficiency

Tools

Excel

Job description

We are looking for a detail-oriented and organized Dispatcher to support daily logistics operations by monitoring shipment documentation, tracking cargo movements, and ensuring accurate and timely updates throughout the transportation process.

This role focuses on maintaining shipment visibility from pickup to delivery, ensuring all required documentation is uploaded and updated in the system, and following up with carriers to obtain missing information.

Key Responsibilities

• Upload and maintain shipment documentation, including Proofs of Delivery (PODs), in the Alvys TMS.
• Verify that all required shipment documents are available and properly updated in the system.
• Follow up with carriers to request missing or incomplete documentation.
• Contact carriers by phone when necessary to obtain shipment updates or resolve documentation issues.
• Update Excel spreadsheets with accurate shipment statuses and relevant load information.
• Perform Track & Trace activities through the TruckerTools platform for shipments handled by third-party carriers.
• Monitor shipments from pickup through final delivery to ensure proper visibility and traceability.
• Maintain accurate and up-to-date shipment records.
• Respond to emails and internal requests in a timely and professional manner.
• Stay available through assigned communication channels and promptly address urgent requests.
• Complete assigned tasks within established deadlines and attend scheduled team meetings.

Requirements

• Previous experience in Dispatch, Logistics, Track & Trace, or transportation-related operations is preferred.
• Knowledge of shipment documentation and Proof of Delivery (POD) processes.
• Proficiency in Microsoft Excel.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Strong multitasking, organizational, and time management abilities.
• Analytical and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Proactive attitude and strong follow-up skills.
• English level: B2 or higher, with strong written and verbal communication skills.